Head of Product - Salesforce Back-Office

Cox Automotive Europe is leading the digital transformation of the automotive industry empowering dealers OEMs and buyers with cuttingedge tools that redefine how vehicles are managed traded and optimised. Our panEuropean programme includes a groundbreaking Decision Engine an AIdriven platform that turns complex data into actionable insights enabling smarter decisions across inventory pricing and supply chains. Join us to shape the future of automotive intelligence.

Scope of Role:

As Head of Product for Back Office Services youll own the strategic vision and of all backoffice systems including Salesforce Financial Services Cloud payment gateways (e.g. Stripe) ERP integrations and compliance automation. Youll lead a team of Product Managers to streamline invoicing billing tax and customer onboarding processes ensuring our marketplace operates with precision at scale. This role demands a rare blend of operational rigor technical depth and leadership excellence to turn backoffice complexity into competitive advantage.

Key Responsibilities:

1. Strategic Leadership

• Define the product vision for backoffice services aligning with Cox Automotives panEuropean growth and compliance goals.
• Own the roadmap for:
• Salesforce Financial Services Cloud: Invoicing billing and payment reconciliation.
• Payment Ecosystems: Stripe Adyen and regional gateways.
• Compliance Automation: GDPR PSD2 tax reporting and audit trails.
• ERP Integrations: SAP Oracle and legacy system modernisation.

2. Product Portfolio Ownership

• Lead a team of Product Managers focused on:
• Finance & Payments: Reducing invoice cycle times automating crossborder tax/duty calculations.
• Compliance & Risk: Embedding realtime fraud detection KYC workflows and audit readiness.
• Customer Operations: Salesforcedriven onboarding SLA tracking and dispute resolution.
• Prioritise AI/ML opportunities (e.g. predictive cash flow analytics AIdriven invoice matching).

3. CrossFunctional Collaboration

• Partner with Engineering to build scalable APIfirst architectures that unify Salesforce ERP and marketplace data.
• Work with Legal & Compliance to ensure all systems meet EU regulations and ethical standards.
• Collaborate with Heads of Product (Marketplace Data Solutions) to align backoffice workflows with frontend innovations.

4. Commercialisation & Efficiency

• Drive cost savings through automation (e.g. reducing manual invoice processing by 70.
• Monetise backoffice capabilities (e.g. offering whitelabel billing tools to OEMs).
• Negotiate partnerships with fintech providers (e.g. Stripe TaxJar) to enhance payment ecosystems.

5. Stakeholder Engagement

• Evangelise backoffice innovation to Csuite linking operational efficiency to marketplace growth.
• Engage enterprise clients (OEMs dealers) to codesign solutions (e.g. custom billing cycles).
• Represent Cox Automotive as a thought leader in backoffice automation at industry events.

Skills Knowledge and Experience:

Essential

• 10 years in Product Leadership with 5 years focused on backoffice/financial systems (B2B SaaS fintech or marketplace platforms).
• Expertise in Salesforce Financial Services Cloud ERP systems (SAP/Oracle) and payment gateways (Stripe Adyen).
• Proven track record scaling backoffice solutions across multiple markets with deep knowledge of EU regulations (PSD2 VAT AML).
• Technical fluency: API integrations data security (PCI DSS) and AI/ML applications in finance.
• Strong commercial acumen: Experience reducing operational costs or monetising backoffice tools.

Desired

• MBA or advanced degree in Finance Computer Science or related field.
• Experience in automotive logistics or crossborder commerce.
• Certifications: Salesforce Financial Services Agile/SAFe or Six Sigma.
• Fluency in German French or Spanish.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and were not looking to add to our PSL.

We do not accept unsolicited agency CVs sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CVs.

Cox Automotive is the worlds largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers fleets and retailers.
Our businesses are organised around our customers core needs across vehicle
solutions mobility remarketing funding and retail.