Senior Customer Analyst
Senior Customer Analyst
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Job Description
Overview
Its a great time to join Screwfix. Thanks to the hard work of our team and recordbreaking sales were proud to be one of the fastestgrowing retailers in the UK. And we want to pass that growth onto you.
How would you like to be part of a team that has one of the UKs leading omnichannel approaches within an industry that is all about providing an efficient and seamless service to get the job done using data to drive decisions and inform growth
Obsessed with Big Data Interested in understanding how you build a data pipeline that becomes the lifeblood of our digital teams Do you live to drive actionable insights that steer strategy drive business performance and change the way we view the digital landscape
At Screwfix our omnichannel approach provides a wealth of data to do exactly that and allows us to understand how customers interact with our business across multiple touchpoints that help shape the way customers purchase from us. Delving into analytics tools such as GA4 ContentSquare PowerBI and Tealiumfeedinginsights into the wider digital team helpingcreate a data driven ecosystem that is hugely valued within the business to continue to evolve and iterate on our proposition.
The Role
Senior Analyst (Customer Data)
Drive commercial impact by turning customer data into actionable insights. Youll support strategic and trading decisions with advanced analytics helping the business understand performance through the customer lens. From realtime trading to longterm strategy your insights will shape initiatives that align with customer behaviour and boost business outcomes.
At Screwfix we believe happy fulfilled colleagues create a stronger business. Thats why weve built a workplace that works for youcombining flexibility inclusivity and sustainability with opportunities to thrive.
WorkLife Balance:
Enjoy the best of both worlds: Our hybrid working offering includes facetoface collaboration at our welcoming Head Office and flexible hours to fit lifes priorities whether its the school run or personal time.
Belonging & Growth:
From day one youll feel part of a team that values your voice and supports your growth. Were proud to champion diversity because we know unique perspectives make us stronger. Whether starting out or looking for your next step youll thrive here
Sustainability That Matters:
Were committed to creating a better future taking bold steps to reduce carbon emissions use sustainable packaging and innovate for a greener world. Sustainability drives everything we do and were proud to make a real impact for our planet and future generations.
Join Screwfix and discover a workplace where you can belong grow and help build a more sustainable future.
Responsibilities
- CustomerCentric Analytics: Analyse customer behaviour purchasing patterns and sales data to uncover trends and insights that inform commercial strategies. Deliver impactful reports dashboards and presentations that communicate findings clearly to senior stakeholders.
- Advanced Data Solutions: Build and deploy predictive and prescriptive models to support decisionmaking marketing effectiveness and personalised targeting. Run experiments to optimise customer segmentation and campaign performance.
- Strategic & Trading Support: Lead analytics for weekly trading activity and longterm planning working closely with CRM and commercial teams to answer complex business questions and inform strategy.
- Stakeholder Engagement: Build strong crossfunctional relationships challenge briefs and ensure analytics align with business priorities. Present insights confidently in senior forums and guide stakeholders to datadriven decisions.
- Team Leadership & Collaboration: Mentor junior analysts ensure quality assurance of outputs and foster a collaborative team culture. Share expertise with adjacent teams and drive continuous improvement in our ways of working.
- Performance Monitoring: Define and track key customer KPIs proactively identifying opportunities and risks and ensuring the business stays aligned with customer needs.
Qualifications
Were looking for someone with:
- Proven experience in customer analytics ideally in retail or consumerfacing industries.
- Expertise in predictive analytics machine learning and statistical modelling using tools like SQL Python or R.
- Strong visual storytelling and data presentation skills using platforms like Tableau or Power BI.
- Confident communicator with a talent for simplifying complex analysis.
- Excellent stakeholder management and relationshipbuilding capabilities.
- Meticulous attention to detail with strong problemsolving and critical thinking skills.
- Experience mentoring or managing others with a collaborative and improvementfocused mindset.
At Screwfix Your Wellbeing Comes First:
Were dedicated to helping you thrive at work and at home. With a fantastic range of benefits opportunities for selfdevelopment and an annual discretionary bonus of up to 20 we put your wellbeing at the heart of everything we do.
Your Wellbeing Our Priority:
Health Support: 24/7 GP services discounted gym memberships and wellness resources like PepTalk.
Financial Wellbeing: Up to 14 employer pension contributions life cover of up to 4x salary and tools like Wagestream to track earnings and save.
Everyday Perks: 20 staff discounts at Screwfix and B&Q savings on bikes and exclusive offers via the Hapi app.
Opportunities to Grow: We believe in selfdevelopment and creating space for you to thrive. With access to training career growth and support networks well help you build a brighter future.
We believe in equity for all. Please let us know at if you need any additional support or adjustments when it comes to your application.
NO AGENCIES PLEASE
Required Experience:
Senior IC
Employment Type
Full-Time
