Senior Business Analyst
Senior Business Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Get to Know the Team
At Grab Support Regional Analytics (GSRA) a part of the Commercial Support and Finance Analytics Team (CoSFA) we work together with Grab Support Operation to ensure exceptional service delivery. Our experienced analysts translate data into relevant insights helping Grab Support Operations make decisions that benefit the people who use our services. As part of this high-performing team youll help create meaningful impact by applying analytical expertise to address complex challenges.
Get to Know the Role
You will bridge technical analytics and Grab Support operations to improve performance align insights with strategy and uncover growth opportunities. Collaborate with teams to turn data into impactful solutions.
You will be directly reporting to the Business Analytics Lead Customer Experience. This is an onsite role in our Exquadra Tower Pasig office.
The Critical Tasks You Will Perform
- Design and implement data-driven analytics solutions to improve operational processes and improve performance metrics helping boost Grab Supports efficiency and influence.
- Collaborate across teams to define data requirements and create analytical approaches that address business and operational challenges.
- Conduct comprehensive analysesincluding text analysis quasi-experimental methods NLP and Large Language Modelsto uncover insights that inform decisions and improve customer support operations.
- Develop dashboards to monitor performance metrics across operations support teams and overall growth.
- Lead projects to roll out advanced data analytics capabilities including refining data pipelines or infrastructure alongside data engineering teams.
- Communicate analytical findings through presentations reports and visualizations tailored to all kinds of audiences including leadership partners.
- Mentor junior team members to enhance their technical proficiency and encourage a culture of learning.
Qualifications :
What Essential Skills You Will Need
To perform the tasks above you will need:
- 7 years in Analytics BI and Data Science within high-volume consumer-focused companies
- Proficient in PySpark Spark Databricks and SQL for managing and analyzing complex datasets
- Solid foundation in advanced statistical methods and machine learning (e.g. text analysis quasi-experimental techniques)
- Experience with Power BI for impactful data visualizations and storytelling
- Experienced in identifying operational improvements through data-driven impact analysis
Optional but advantageous:
- Familiarity with Snowflake or multidimensional modeling for advanced analytics design.
- Insights into customer support operations helping tailor your analytics directly toward operational improvements.
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
