Luxury Car Service Advisor
Luxury Car Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Medical Dental & Vision Insurance
- Life Insurance
- 401(K) Plan
- Paid Training Sales & Service
- Paid Vacation
- Paid Holidays
- Employee Discounts on products & services
- Saturday lunches
- Provide a luxury customer experience at all times.
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the reair orders from start to finish.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer questions about vehicle issues warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards..
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
- Experience using DMS systems such as CDK or Reynolds and Reynolds.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
