Research Manager Customer Insights
Research Manager Customer Insights
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$ 120000 - 150000
1 Vacancy
Job Description
Job Description:
About Our Organization:
Dow Jones is a global provider of news and business information delivering content to consumers and organizations around the world across multiple formats including print digital mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the worlds largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal Americas largest newspaper by paid circulation; Barrons MarketWatch Mansion Global Financial News Investors Business Daily Factiva Dow Jones Risk & Compliance Dow Jones Newswires OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS NWSA; ASX: NWS NWSLV).
About the Team:
Our Technology team drives the evolution of our Technology Engineering Data Product and User Experience functions. With a keen focus on delivering cuttingedge solutions we shape the digital landscape for our customers readers and users. From revolutionizing visuals to optimizing tools and harnessing the power of data mobile video and social platforms our team is committed to providing a seamless and immersive experience across all touchpoints. Collaborating closely with our newsrooms and strategic partners we spearhead the development of groundbreaking products and technologies.
About the Role:
The Customer Insights team supports Dow Jones strategic goals and their implementation by providing an understanding of our markets customers and products through market research and user research. As a Research Manager Customer Insights you will help grow the Dow Jones portfolio of brands by delivering bestinclass research and insights. You will manage qualitative and UX research projects and lead a team of UX researchers to drive lean iterative user research that provides quick turnaround insights to inform business decisions. You will also develop strong working relationships with teams and functions at all levels across the business. This will be a highly collaborative role requiring partnerships with Design and Product as well as SMEs and Partners across Dow Jones.
The Research Manager Customer Insights will report to the VP Customer Insights.
Responsibilities:
- Deliver endtoend research projects from taking a brief to designing a research or analytics approach through to analysis and reporting drawing on a wide set of qualitative and UX research methodologies.
- Actively share insights and information and ensure uptake of research recommendations by delivering presentations and debriefs to teams across the business.
- Manage a UX research team that employs lean research to support the delivery of outstanding endtoend user experiences through rapid usability testing and other methodologies.
- Lead qualitative research explorations including interviews focus groups and other methodologies ensuring projects are completed on time and within budget and develop capabilities and other team members to ensure a greater volume of internal qualitative work can be carried out internally.
- Lead ongoing benchmarking initiatives to help Product track opportunities for improvement.
- Manage vendor relationships for outsourced user and market research projects
- Identify and implement research process improvements
- Support the teams drive towards being a Center of Excellence for qualitative and user experience research by upskilling and training other team members and staying current of the latest techniques and insights.
Required Skill Set:
- 7 years experience
- Bachelors Degree or the equivalent experience
- Experience in endtoend research project management
- Proven examples of actionable results that shape and improve the user experience and enable business goals
- Experience with developing and implementing research standards and best practices
- Experience in moderating focus groups indepth interviews and other qualitative techniques.
- Strong discussion guide questionnaire writing and survey design skills
- Demonstrate flexibility in responding to changing business priorities and requirements.
- Able to manage multiple projects and deadlines effectively and independently.
- Understanding of latest Web and App user experience best practices
- Understanding of usercentered design principles
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Lifestyle programs & Wellness Resources
- Education Benefits
- Family Care Benefits & Caregiving Support
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
Learn more about all our US benefits
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Reasonable accommodation: Dow Jones Making Careers Newsworthy We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area:
Dow Jones TechnologyJob Category:
Software Product EngineeringUnion Status:
NonUnion rolePay Range: $120000 $150000We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.Payforperformance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..Required Experience:
Manager
Employment Type
Full-Time
