Customer Services Officer
Customer Services Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- East Suffolk Services Limited Ufford Depot Melton Suffolk IP13 6ET
- per annum*
- Permanent
- 37 hours per week 8.30am 5.00pm Monday Thursday and 8.30am 4.30pm on a Friday)
East Suffolk Services Limited a brandnew company launched on 1 July 2023 is an exciting place to work delivering essential local services across the district.
We are looking for an enthusiastic Customer Service Officer to join our Customer Services team based in Ufford.
Your role:
You will join a highly skilled and committed team of professionals delivering the Customer Services and administration support for the Company offering a firstclass customer experience.
You will be responsible for maintaining excellent customer satisfaction ratings and resolving customer enquiries via multiple channels including: telephone email and facetoface.
You will need:
You will have good customer services skills including the ability to deal with customers in a friendly and courteous manner. You should have a working knowledge of Microsoft packages with the ability to work well under pressure dealing with a high number of calls and emails.
A minimum of four GCSEs at Grade A* C / 4 9 (including English and Mathematics) or equivalent are required for this post.
If you think you have what it takes to be successful in this role even if you do not meet all of the essential requirements please apply. We would appreciate the opportunity to consider your application.
Here are some of the main benefits:
- generous leave entitlement (equivalent to 24 days a year increasing to 27 days after 5 years service plus bank holidays)
- a NEST pension scheme
- a wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
* Salary is career graded and appointment within the salary band is subject to skills/experience/qualifications
For more information
For an informal discussion regarding this post please contact Dave Whelan on:
Closing date: 11.30pm 15 April 2025.
Interview date: week commencing 21 April 2025.
How to apply
Step 1 Read the advert and the Job Description and Person Specification (docx)
Step 3 Complete the online application and upload your statement. Please note CVs are not accepted.
For more information check out the How to Apply section of our Career Site (URL).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
