Programmatic Client Success Manager
Programmatic Client Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Company:
LG Ad Solutions is a global leader in connected TV (CTV) and crossscreen advertising. We pride ourselves on delivering stateoftheart advertising solutions that integrate seamlessly with todays everevolving digital media landscape.
The Opportunity:
The Programmatic Client Success team is the core of our clients experience! We provide consultative solutions that maximize value and results for their business and growth for our company. Through strategic planning we scale existing accounts and ensure seamless and continuous support/guidance that deliver as expected.
The Programmatic CS Manager oversees the development and implementation of the programmatic campaign process while contributing to its strategic direction. You will work in tandem with our sales organization and drive demand across LG Ads programmatic products working directly with our strategic key accounts including buyers at agencies client direct and DSP/SSPs to activate demand. This position includes daily Account Management tasks but goes beyond that with strategic planning and managing programmatic relationships.
Responsibilities:
Provides strategic and proactive account support based on insights client objectives/KPIs and LG Ads product suite and capabilities
Demonstrates a solid understanding of our clients business and provides optimization and incremental ideas with a story to tell
Monitors daily PMP spend and supply while proactively seeking opportunities for optimizations and revenue growth
Leads pre/mid/postsale client communication and campaign ensuring exceptional service and troubleshooting/escalation of deals as needed.
Positions LG Ads as a partner and longterm sustainable solution to client goals
Partners with Sales Operations and Product to collaborate overall client strategy and growth
Manages overall account and campaign flow ensuring campaigns reportsand projects are functioning and delivered properly
Builds and delivers client facing wrap reports and presentations
Creates and monitors programmatic data segments
Collaborates with internal teams to improve capabilities tools processes and understands the larger financial picture
Maintains strong knowledge of products and technical capabilities and can communicate in a client facing manner
Educates clients and internal teams on best practices presales proposal responses technical demos and provoking thoughtful future initiatives
Requirements:
2 years of experience in Account Management; creating relationships troubleshooting strategic planning and insightful story telling
Existing knowledge of digital media performance advertising advanced insights and measurement. CTV and Programmatic experience is a plus
Ideadriven; creates and improves strategies and processes
Ability to see the big picture identify key issues and provide proactive tactical and strategic recommendations
Detailoriented and diligent work ethic with excellent organizational project/time management and problemsolving skills
Communicates efficiently skillfully and tactfully written verbal and presentations
Analytical thinker digests data to make conclusions recommendations and troubleshoot
Strong crossfunctional team player
Ability to excel in a highly dynamic fastpaced environment that requires fast learning and flexible thinking
LG Ad Solutions provides equal work opportunities to all team members and applicants and it prohibits discrimination and harassment of any type on the basis of race color ethnicity caste religion age sex (including pregnancy) national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by our policies or federal state or local laws.
We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability please send an email to to let us know the nature of your request.
Required Experience:
Manager
Employment Type
Full-Time
