Associate Director of Advising
Associate Director of Advising
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Job Description
ASSOCIATE DIRECTOR OF ADVISING
VSC UP SUP BARGAINING UNIT
GRADE 14
EXEMPT
BASIC FUNCTION
Oversee all functions of Advising Center. Train and supervise Student Success Advisors and Student Success Assistants. Develop and regularly assess student success interventions and programming. Collaborate with various staff and faculty across the University to provide holistic support for students to create and sustain a culture that promotes student learning and engagement accessibility and diversity equity and inclusion.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Oversee all Advising Center operations and perform associated tasks such as hold staff meetings analyze data and reports and assist in budgeting.
- Support and cultivate an advising culture that emphasizes a developmental and holistic approach to degree career and life planning.
- Assist with the development and maintenance of a diverse range of advising resources to serve all students regardless of location or modality.
- Collaborate with faculty advisors to ensure consistent messaging and support of students.
- Collaborate with Admissions to provide incoming students with uniform experience and transition from applicant to student.
- Serve as advisor for a small caseload of advisees.
- Demonstrate inclusivity and provide excellent customer service in all modalities including inperson telephone email video call live chat texting and the like.
- Use the advising system to enter meeting notes track progress and perform outreach to advisees.
- Plan and develop effective policies and procedures in order to improve services and to ensure compliance with state and federal laws and regulations
- Coordinate the development implementation and assessment of interventions and programming designed to reduce achievement gaps among student groups as determined by data analysis.
- Assist Assistant Vice President of Advising & Career Services with professional development planning and delivery for Faculty Advisors and Student Success Advisors.
- Collaborate with Career Services TRIO and International Support Services to provide training to Student Success Advisors in all functional areas.
- Collaborate with Connections Seminar instructors to holistically support of firstyear students.
- Monitor assess and provide daytoday training for all Student Success Advisors and Student Success Assistants regarding processes best practices tools management and usage support complex issues that arise assign tasks and resolve problems.
- Cochair the Early Intervention Support team and manage the advising alert process.
- Oversee new student registration process.
- Oversee advisor assignments and change of advisor process.
- Serve as member of New Student Onboarding committee.
- Serve as member of Advising Council.
- Keep abreast of current developments in the field. Participate in various regional and national professional groups and organizations.
- Perform other related duties as assigned.
SUPERVISION RECEIVED
Direct supervision received from the Director of Advising.
SUPERVISORY RESPONSIBILITY
Direct supervision of Student Success Advisors and frontline staff. Indirect supervision of student employees.
MINIMUM QUALIFICATIONS
Bachelors degree in appropriate discipline plus a minimum of four years of relevant experience or a Masters degree plus a minimum of two years of relevant experience or a similar combination of education and experience from which comparable knowledge and skills are acquired.
PREFERRED QUALIFICATIONS
Experience with supervision and leadership of a team in higher education.
KNOWLEDGE SKILLS & ABILITIES
Knowledge:
- Understanding of the educational goals and objectives of Vermont State University including attention to accessibility and diversity equity and inclusion.
- Understanding of the psychological and cultural characteristics of economically and educationally disadvantaged students particularly in a rural setting.
- Awareness of developmental holistic and proactive approaches to academic & career advising.
- Knowledge of principles of supervision training and practices of department management.
- Experience working with a direct caseload of students.
- Knowledge of how to support a culture where accessibility and equity is the norm.
- Experience coordinating student support across multiple areas and when to escalate care.
Skills:
- Excellent interpersonal and communication skills.
- Strong organizational and problemsolving skills.
- Experience with (or ability to learn) technologies such as Aviso Colleague SelfService Slate Microsoft products and Perceptive Content.
- Good planning and leadership competencies.
- Proven record of accountability and followthrough with the ability to meet deadlines.
Abilities:
- Demonstrated ability to positively influence student skill development such as communication skills leadership skills academic skills technical skills noncognitive or soft skills and social skills.
- Demonstrated ability to foster student development in the attainment of student success goals such as academic purpose sense of belonging/identity agency career readiness civic readiness access & equity.
- Demonstrated positive attitude regarding Vermont State University and a desire to improve student outcomes including attention to diversity equity and inclusion.
- Demonstrated ability to support a diverse community and promote diverse perspectives cultures in an inclusive environment.
- Ability to work effectively with a wide range of individuals within the University and capacity to work as part of a team to collaborate and choose student success.
- Ability to collaborate effectively with college personnel as well as families/guardians and external resources in carrying out the various coordination liaison and advocacy aspects of the job.
- Ability to work some weekends and evenings to provide student support outside of normal business hours.
Location: Vermont State Lyndon campus with travel to the Johnson campus 12 times per week.
This general outline illustrates the type of work which characterizes the job classification. It is not an allencompassing statement of the specific duties responsibilities and qualifications of individual positions assigned to the classification.
We encourage applicants with a demonstrated interest in building and supporting an inclusive equitable and diverse community at VSC.
Benefits Package
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plan
- TuitionWaiver to Vermont State Colleges
- Tuition Waiver to UVM* for dependent children
- Employee Assistance Program
- Long Term Disability
- 14 Paid Holidays
- Medical Personal and Vacation Leave
Vermont State University is a part of the Vermont State Colleges System (VSCS). VSCS values individual differences that can be engaged in the service of learning. Diverse experiences from people of varied backgrounds inform and enrich our community. VSCS strongly encourages applications from historically marginalized and underrepresented populations. VSCS is an equal opportunity employer in compliance with ADA requirements and will make reasonable accommodations for the known disability of an otherwise qualified applicant. Please contact our HR office for assistance with accommodations at.
NOTE: This job is subject to a criminal background check. Any offer of employment may be contingent upon the satisfactory results of this check.
Required Experience:
Director
Employment Type
Full-Time
