Customer Service Representative Full Time Job
Customer Service Representative Full Time Job
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Salary Not Disclosed
1 Vacancy
Job Description
Company:Random House North America
Requisition ID:35407
Penguin Random House is seeking dynamic selfmotivated Customer Service Representatives to join our growing Support Center in Westminster Maryland. The regular working hours for these positions are Monday Friday9:00am 5:30 pm.
Candidates must have a professional and natural communication style pleasant personality be committed to providing exceptional Customer Service and embrace our high standard of professional ethics. Strong listening skills and technical skills to include EXCEL proficiency is essential. Skills assessment may be part of the consideration process.
Our support representatives serve as the first point of phone and email contact for our customers sales representatives and other internal and external customers answering inquiries relating to product and pricing order tracking and problem resolution.
We are seeking Candidates with:
High School diploma or equivalent; some college preferred
23 years prior customer service experience
Order fulfillment experience. This experience in a support center environment is preferred
Excellent organizational and prioritization skills; ability to multitask work independently & be a selfstarter
PC Proficiency to include Microsoft EXCEL
SAP and MARC experience a PLUS!
Effective written and oral communication skills
Professional patient and empathic phone presence
Bilingual or Multilingual fluency; German Japanese Chinese Spanish and French is desired but not required.
It is essential candidates possess the ability to develop both existing and newly acquired skills to advance within our customer support center along a defined developmental track.
We are proud to offer a generous starting wage a casual work environment an excellent benefits package for which you are eligible your first day 401k with company match Profit Sharing and an extremely generous paid time off program.
Penguin Random House is the premier provider of distribution services in the publishing industry. Our two stateoftheart national fulfillment centers are located in Crawfordsville Indiana and Westminster Maryland. Our combined distribution facilities comprise over 1.85 million square feet of warehouse space the largest book distribution operation in the U.S. This complex organization receives stores picks packs and ships out on average more than 1.2 million books daily to customers around the world.
The Westminster facility is also home to Customer Service (National Call Center) Data Management Services Customer Operations Fulfillment and Operations Services Logistics Inventory Control Credit Accounts Receivable Accounts Payable Payroll Information Technology and our worldclass Data Center.
Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
