Customer Service Representative
Customer Service Representative
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Job Details
Centro Medico Cathedral City Cathedral City CA
Full Time
$21.00 $22.05 Hourly
Admin Clerical
Description
Job Summary:
Position requires excellent interpersonal and customer service skills. Must be courteous and helpful; possess the ability to meet and speak with the public as the first contact of the clinic while aligning their duties with Mission and Core Values.
Supervisory Responsibilities: N/A
Essential Duties and Responsibilities:
- Acknowledges and assists everyone who walks in the door while maintaining eye contact a smile and providing a professional greeting
- Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous professional and timely manner using appropriate pronouns
- Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service
- Keeps Manager informed of office equipment upkeep/maintenance
- Maintains accurate demographic insurance and guarantor information at every patient visit
- Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS)
- Collects all payments due on patient accounts and assures journals are closed and balanced daily
- Answers all incoming calls and engages with patients by always upholding Quality Standards
- Performs Registration Checkin Duties and Operator duties (Refer to workflows in Practice Management Sharesite)
- Responds to all forms of communication (Email Tasks Etc. according to communication policy
- Collects all registration documents required prior to patient leaving the office (Consent to Treat Insurance Card ID Registration Form)
- Understands the organizations commitment to provide high quality patient care
- Promotes a Patient centered environment
Qualifications
Qualifications:
Minimum Qualifications (Education and Experience):
- Diploma from an approved High School or GED equivalent
- Minimum oneyear Customer Service experience is preferred
- Minimum oneyear experience operating a multiline telephone or switch board system is preferred
- Previous experience with Medical Terminology is preferred
- All staff that is presently working within a clinic is required to have a Current and Valid CPR and First Aide certification on file with the Human Resources Department. This is for clinical and administrative staff. This new license requirement is mandatory for continued employment CPR and First Aide certification must be obtained through the American Heart Association. Internet certificates do not comply and for this reason are not valid.
Knowledge Skills and Abilities:
- Excellent oral and written communication skills.
- Effective interpersonal skills.
- Bilingual in Spanish/English
- Ability to operate office equipment (i.e. computer; copier; scanner; fax machine and credit card machine)
- Ability to use Microsoft Office and Windows.
- Possesses effective listening and problemsolving skills
- Attention to detail and accuracy
- Demonstrates Initiative and ability to multitask
- Maintains composure during high stress situations
Additional Requirements: (Licenses/Certifications)
- N/A
Working Environment Physical and Mental Requirements:
- This job operates in an office setting and requires frequent times of sitting standing repetitive motion and talking.
- Does not involve contact with patients or patient specimens. No exposure to blood body fluids nonintact skin or tissue specimens.
- Ability to lift up to 20 pounds and move from place to place.
- Ensures compliance with policies and procedures related to safe work practices
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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