Chat and Mail Process
Chat and Mail Process
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Job Description
Company Overview
Hemocean Outsourcing is a staffing and recruiting company headquartered in Jabalpur Madhya Pradesh. With a dedicated team to manage training and placement services Hemocean Outsourcing provides toptobottom positions with great packages. The company operates yearround to coordinate between graduates and companies ensuring optimal placement and success. More details can be found at hemocean.
Job Overview
We are seeking a highly motivated individual for the position of Chat and Mail Process at our Andheri location. This role is ideal for freshers with 0 to 1 year of work experience. The primary responsibilities include handling customer inquiries through chat and email providing support to ensure customer satisfaction and resolving issues promptly.
Qualifications and Skills
- Customer Service (Mandatory skill): Ability to handle customer queries efficiently and provide satisfactory resolutions.
- Communication Skills (Mandatory skill): Excellent verbal and written communication skills to interact with customers effectively.
- Problem Solving (Mandatory skill): Strong problemsolving abilities to address and resolve customer issues promptly.
- Multitasking: Ability to manage multiple tasks and respond to various customer inquiries simultaneously.
- Attention to Detail: Keen attention to detail to ensure accuracy in responses and customer information handling.
- Empathy: Demonstrating empathy and understanding in customer interactions to build trust and rapport.
- Time Management: Efficient time management skills to handle a high volume of inquiries within set time frames.
- Technical Proficiency: Comfortable using various communication tools and software for managing customer interactions.
Roles and Responsibilities
- Respond to customer inquiries through chat and email in a timely and professional manner.
- Provide accurate information and support to customers regarding products and services.
- Identify and troubleshoot issues promptly ensuring resolution to the customers satisfaction.
- Maintain and update customer records with relevant information from interactions.
- Collaborate with team members and other departments to ensure seamless customer service.
- Follow company guidelines and procedures for customer service interactions.
- Continuously improve knowledge of product offerings and company policies to better assist customers.
- Meet performance metrics and targets set by the company for response time and customer satisfaction.
Employment Type
Full-Time
