Deputy Chief Information Officer for the Technical Infrastructure Division Deputy Director
Deputy Chief Information Officer for the Technical Infrastructure Division Deputy Director
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$ 156051 - 251919
1 Vacancy
Job Description
Our diverse and inclusive workforce of more than 7000 employees play a key role in the success of San Jos the heart of the Silicon Valley. All City of San Jos employees work together as one team to make San Jos a vibrant innovative and desirable place to live and work.Visithere to learn more about our One Team Leadership Values and Expectations including quality and excellent customer service and hereto learn more about San Jos.
The City of San Jos is an equal opportunity employer. Applicants for all job openings will be considered without regard to age race color religion sex national origin sexual orientation disability veteran statusor any other consideration made unlawful under any federal state or local laws. The City of San Jos is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability please contact us at711 (TTY) or via email at .
About the Department
The City of San Jos innovates to provide exceptional civic services using advanced technologies to help our community thrive.
As one of the largest cities in the nation the City manages a large set of services and assets and operates on a budget of $5 billion with approximately 7000 employees serving about 1 million residents and 80000 businesses in the heart of Silicon Valley.
The Information Technology Departments (ITD) mission is to enrich the quality of life in San Jos through innovation collaboration and engagement. ITD enables that mission through business and infrastructure systems cybersecurity data management and analysis responsible use of Artificial Intelligence (AI) productivity and collaboration tools the San Jos 311 resident experience platform data equity and privacy programs and strategic planning. San Jos is powered by truly great people a robust technology environment and a strong sense of purpose.
The IT department is a leader in innovation embracing cuttingedge technologies and pioneering solutions to enhance efficiency and quality of life in San Jos. As part of this effort the City leads a national initiative for AI through the GovAI Coalition which was established to give local governments a voice in shaping the future of AI ensuring it is developed responsibly for the public good.
Promoting the Citys commitment to equity and inclusion we believe that all members of the community regardless of background have access to the tools and resources needed to thrive in the digital age. San Jos is located in the heart of Silicon Valley which boasts a rich history in technology education and agriculture. Over half of San Jos residents speak a language other than English at home highlighting the importance of language accessibility in all City services. By fostering inclusivity promoting digital literacy and building accessible platforms we are advancing technology while creating a more equitable future for everyone.
At the City of San Jos we promote worklife alignment and a focus on growth to bring out the best in our people. Come join us in making San Jos the most vibrant equitable sustainable and innovative city in the nation!Visit theInformation Technology Departments website to learn about our culture vision leadership and innovative initiatives.Position Duties
NOTE The first application review will be on Tuesday January 7 2025. Please submit your application by 12:00 p.m. on Monday January 6 2025 if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of January 27 2025.
The City of San Jos Information Technology Department (ITD) seeks an experienced executive to serve as Deputy Chief Information Officer (DCIO) andlead the Technical Infrastructure Division.
Leaders in ITD all play a key role in working across organization boundaries to deliver superior IT services while shaping emerging demands. In partnership with the Chief Information Officer (CIO) the DCIO will drive the expansion of infrastructure services to meet the emerging demands and evolving work priorities. As a key position the DCIO will play a pivotal role in advancing the Citys goals to innovate accelerate solution delivery and promote deep collaboration.
By aligning with the Citys commitment to equity and resource priorities the DCIO will contribute directly to creating lasting value for the San Jos organization and its community as they navigate new transformative challenges. Success in the City culture requires modeling values of collaboration responsiveness employee development effective relationship management and producing great outcomes.
Key responsibilities include but are not limited to:- Mentor and direct multiple teams by establishing division goals and performance standards conducting regular evaluations of the staff members performance and coaching staff members on performance and career development consistent with the IT strategic plan.
- Establish oversee and implement IT governance structures policies and processes to ensure that technology investments and initiatives align with City organizational objectives mitigate risks and ensure compliance with relevant regulations and standards.
- Drive innovation and continuous improvement within the IT infrastructure domain by exploring emerging technologies industry trends and best practices. Identify opportunities to enhance the performance scalability and resilience of IT systems while optimizing costefficiency and supporting future business needs.
- Design and implement comprehensive disaster recovery and business continuity plans ensuring that critical systems and services are quickly restored following disruptions minimizing downtime and maintaining public trust.
- Proactively monitor technology solutions and plan for system roadmaps that will benefit the Citys ability to provide services in the most efficient and costeffective manner.
- Manage and develop the skills and competency of IT staff based on current needs and emerging technologies or business strategies needed to support all work initiatives.
- In partnership with City departments provide executive leadership through strategic goals objectives and highlevel requirements executed with departments.
- Direct allocation of resources to achieve timely outcomes and measurable goals within budget; recommend IT spending and participate in the resource planning processes to ensure costefficient and highquality services for the City.
- Build strong relationships with external vendors partners and service providers to ensure effective collaboration on technology solutions. Negotiate contracts and manage vendor performance to ensure delivery of highquality services within budget.
Minimum Qualifications
Education and Experience
Any combination equivalent to successful completion of advanced course work from an accredited college or university in business public administration or related field; AND six 6 years of increasingly responsible experience in seniorlevel administrative and/or analytic work in a public or private agency. Experience managing a work unit equivalent to a major division within a City operating department is desirable.
Passing the San Jose Police Department (SJPD) background check is a condition of employment.Other Qualifications
Competencies
The ideal candidate will possess the following competencies as demonstrated in past and current employment history. Desirable competencies for this position include:
1 Job Expertise The ideal candidate should have the following qualifications and experience:- Experience managing large integrated systems data/voice/video networks and cloud services environments to achieve 99.9 24x7x365 service levels and successful outcomes.
- Experience overseeing the development and implementation of hybrid cloud infrastructure ensuring seamless integration and efficient operation across onpremises and cloud environments.
- Experience managing customer support for large and diverse technology operating environments 5000 endpoints and users) to achieve successful outcomes.
- Expert management and maintenance automation of integrated systems data/voice/video network and cloud services environments.
- Collaboration with business lines in defining service levels projects and processes to ensure understanding of and support for business needs.
- Experience in managing budgets ensuring financial efficiency and maximizing resource allocation.
- Direct responsibility for and success in the attainment of 1 high customer satisfaction 2 reliability 3 performance and 4 project success rates in large enterprise environments (internal support base of over 2000 customers 5 supported remote sites).
- Strong product and project management experience with proven results preferably including the use of both agile and traditional approaches.
- Implementation of change and release management processes and business architecture that yield a high degree of business alignment.
2Analytical Thinking Approaching a problem or situation by using a logical systematic sequential approach.
3 Conflict Management Identifies and understands issues problems and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
4 Leadership Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment allowing others to learn from mistakes; provides motivational support and direction.
5 Political Acumen Demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.
6 Decision Making Identifies and understands issues problems and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
7 Vision/Strategic Thinking Support promote and ensure alignment with the organizations vision and values. Understand how an organization must change in light of internal and external trends and influences. Builds a shared vision with others and influences others to translate vision into action.
8 Project Management Ensures support for projects and implements agency goals and strategic objectives.
9 Communication Skills Effectively conveys information (e.g. complex security concepts) to nontechnical executives council/committee members and other stakeholders and expresses thoughts and facts clearly orally and in writing; demonstrates effective use of listening skills and displays openness to other peoples ideas and thoughts; public relations during a crisis.
Additional Information:
Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor represent or sign any documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.
You must answer all jobspecific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.
Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this or other divisions or departments. If you are interested in employment in this classification you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION please email and we will research the status of your application.
Required Experience:
Chief
Employment Type
Full-Time
