Lead Resident Monitor Part-Time

Lead Resident Monitor PartTime (Saturday and Sunday 8a4p)

Are you excited about a new opportunity Do you have a passion for working with underserved families and individuals in DC Are you missiondriven to help towards ending homelessness Well look no further! At Community of Hope we have worked diligently to improve health and end family homelessness to make Washington DC more equitable. We believe everyone in DC should have access to good healthcare a stable income and home and hope! If you are ready to make a positive difference in the community this position is for you!

Our mission: To improve health end homelessness and partner with communities to make Washington DC more equitable.

Our Approach and Values:

We celebrate peoples strengths and acknowledge the impact of trauma on peoples lives.

We embrace diversity welcome all voices and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary:

The Lead Resident Monitor will assists the Program Director and Resident Monitor Manager with ensuring shift coverage creating and maintaining an ongoing Resident Monitor shift schedule ensuring quality resident monitors through assisting with recruiting and hiring.

The Lead Resident Monitor will also assists with training resident monitors and updates and organizes the Resident Monitor Handbook logs and all other documentation used by RM staff. This is a parttime position that works Saturday and Sunday from 8a4p; that is responsible for directly supervising Resident Monitors as assigned and is accountable directly to the Program Director.

Salary Indeed provides its own estimated salary calculator and is not affiliated with COHs range. The salary for this position is $18.75.

Lead Responsibilities:

• Trains new Resident Monitors on shift operations and reviews Resident Monitor Handbook and program rules with them. Coordinates with Program Managers to schedule new hires to shadow other high performing resident monitors during a shift.
• Coordinates schedule with Resident Monitor Manager regarding Resident Monitors who work at multiple sites. Minimizes unauthorized overtime by collaborating with Program Director and Resident Monitor Manager when projected overtime issues arise.
• Works with Program Director to provide ongoing training and skill upgrades to all GA Resident Monitors.
• Collaborates with Program Director to ensure that concise and clear shift reports are written by all Resident Monitors.
• Provides input on program rules and ensures they are posted in the common areas of the building as they are updated.
• Assists Program Director with organizing program meetings and facilitating periodic Resident Monitor meetings. Finds and arranges coverage for desk during such meetings.
• Works with Program Manager and Facilities Staff for emergency preparedness and schedules regular emergency drills monthly.
• Collaborates with Program Director to develop and maintain a program calendar and resident information postings as needed.
• Coordinates supply orders and deliveries to building.
• Participates in the OnCall Supervisor rotation; providing supervision to Resident Monitors and assisting during emergency situations or staffing issues after hours and on the weekend.

Resident Monitor Responsibilities:

• Adheres to all policies and expectations outlined in the Resident Monitor Handbook.
• Arrives on time so that relevant information can be exchanged with the staff member previously on duty so that they can be promptly released from duty.
• Addresses resident concerns in real time as needed or refers to Case Manager and/or Program Director as appropriate.
• At least hourly monitors community areas within building including lobby phone room and area outside the building to prevent loitering and makes rounds throughout the building. Monitors security cameras for activity in and around the building; addresses issues as needed.
• Answers phone in a respectful and pleasant manner transfers calls and provides information as needed while maintaining resident confidentiality according to COH and HSRA policy.
• Greets residents visitors and staff in a cheerful and helpful manner providing directions and information as needed. Appropriately directs donors according to COH policy.
• Takes written messages for families and attempts to deliver to a family within one hour in case of urgency.
• Ensures that visitors volunteers outside agency representatives and residents are signed in and out when arriving and leaving and documents in shift log when staff arrive and leave while working in all roles (RM Shift Supervisor Front Desk etc. Checks for photo ID of all visitors. Provides traffic control to limit crowing in the lobby.
• Emails and or calls Program Director and/or Case Manager as appropriate regarding outside agency visits (Police CFSA Social Services probation and parole case workers etc..
• Records all activities and completes log report at the end of each shift. Places report in log notebook and emails report to Program Director and Case Managers at the end of each shift.
• Other duties as assigned.*

Supervisory and Leadership Responsibilities:

• Meets with supervisees regularly and provides realtime feedback training support and coaching as needed. Creates meeting agendas sends meeting agendas in advance when possible and documents concerns promptly as needed.
• Applies principles learned through diversity equity and inclusion (DEI) trainings and/or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate.
• Reviews the performance of team members in a timely manner including completing 90 day and annual performance evaluations per their due dates documenting any issues or changes providing recommendations for professional development and/or training opportunities and recognizing staff when appropriate
• Partners with the Talent Management team regarding personnel matters including but not limited to terminations leaves of absence training onboarding and other COH handbook policies.
• Takes initiative and makes decisions within the scope of work. Assesses situations independently thinks critically and takes action to address issues or make useful recommendations while maintaining a solutionoriented lens.
• Delegates tasks appropriately to team membersto ensure that team goals and responsibilities are achieved. Prioritizes tasks and directs work to ensure deadlines are met.
• Establishes common goals with their team through communication inspiring and leading team members and holding team members accountable. Links team goals and metrics to the overall strategic plan.
• Handles sensitive information with care and discretion to ensure confidentiality.

Minimum Qualifications:

• High school diploma /GED or equivalent experience required.
• B.A/B.S. preferred
• Some supervisory experience preferred
• Experience in social services preferred
• Strong organizational and communication skills required.
• Ability to work with all levels of staff required.
• Punctuality and reliability required;
• Ability to utilize computer software such as Microsoft Windows Microsoft Word Microsoft Excel Outlook Mail and other Microsoft Office applications as needed
• Good verbal and written communication skills required.
• Ability to act responsibly professionally and use good judgement required.
• Ability to deice the front walkway by salting and shoveling the front area when inclement weather occurs.
• Experience working in a residential environment preferred.
• Ability to write shift and incident reports in detail required.
• Ability to work evenings and weekends.
• This position is required to work 100 on site.

At COH we prioritize the following wellbeing and worklife balancecentered benefits:

• Remote work opportunities are available for many but not all of our roles promoting a culture of worklife balance
• 8hour workdays which include a paid lunch
• 11.5 paid company holidays 1 personal floating holiday paid vacation and sick leave based on the average number of hours per week and work schedule
• Vacation and sick leave accrual based on biweekly work schedule
• Annual performancebased raises up to 5 of your annual pay
• Loan repayment for clinicians licensing reimbursement and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Ongoing wellbeing activities culture compact activities and training and traumainformed care initiatives and training
• Life insurance shortterm disability and longterm disability insurance
• 403(b) Retirement Plan
• And much more!
• In relation to remote work versus onsite expectations this position is classified as the following:

Onsite: A majority or all of the position is required to work onsite.

Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

About Us:

Community of Hope is a missiondriven innovative and rapidly growing nonprofit. For 45 years we have provided healthcare housing and community support services to make Washington DC more equitable. As a Federally Qualified Health Center we provide medical dental emotional wellness and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health with midwifery practice and the only freestanding birth center in DC. In 2024 Community of Hope provided about 50000 medical visits 6300 dental visits and 17000 behavioral health visits for about 16000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1600 households1384 families and 220 individualsexperiencing homelessness in DC. Community support through Family Success Center our WIC nutrition centers and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy housed and hopeful.

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope contact a Recruiting Coordinator. Email: Phone:. Community of Hope is an equal opportunity employer.