Agency Technology Service Requester Atsr
Agency Technology Service Requester Atsr
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 6339 - 9178
1 Vacancy
Job Description
Agency:Office of the State Fire Marshal
Class Title:EXECUTIVE II 13852
Skill Option:None
Bilingual Option:None
Closing Date/Time:04/22/2025
Salary:Anticipated Starting Salary $6339/Month; FullRange $6339 $9178/Month CBA Language Applies
Job Type:Salaried
Category:Full Time
County:Sangamon
Number of Vacancies:1
Plan/BU:RC062
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web website.
State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Posting Identification Number
46227
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our toptier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Marketing Statement
The Office of the State Fire Marshal (OSFM) is accepting applications to fill the position of Agency Technology Service Requester (ATSR). This position will serve as a liaison with the Department of Innovation and Technology (DoIT) and external vendors regarding system issues and service requests. This position will also function as the OSFM IT liaison coordinating all hardware and software needs with the Department of Innovation and Technology (DoIT) and external vendors. As the Telecommunications Coordinator this position is responsible for all agency telecom needs. The successful goaloriented candidate possesses a passion for Information Technology and the desire to improve and streamline agency IT operations. As the OSFM ATSR and employee of the State of Illinois the selected candidate will have access to state healthcare benefits and a pension plan. We invite all qualified applicants to apply to join the OSFM team.
Essential Functions
- Serves as the Office of the State Fire Marshal (OSFM) Agency Technology Service Requester (ATSR) acting as the agencys authorized submitter for all requests for information technology products and services.
- Serves as the statewide authority for OSFM Telecommunications reviewing agency IT/Telecom service requests to certify compliance with DoIT procurement and agency guidelines.
- Serves as Agency Information Technology Liaison.
- Establishes implements and monitors policies and procedures to meet agency needs in alignment with overall statewide standards.
- Provides internal support for OSFM equipment such as multifunction machines and document management software and scanners.
- Tracks and maintains IT equipment purchased by the OSFM.
- Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to completion of four 4 years of college preferably with courses in business or public administration.
- Requires two 2 years of responsible administrative experience in a public or business organization.
Specialized Skills
- Requires one 1 or more years serving as a state agency ATSR; OR state agency Telecom Coordinator.
- Requires one 1 or more years prior experience working in Service Now ticketing request software.
Preferred Qualifications
- Prefers two 2 or more years serving as a state agency ATSR or in an IT liaison capacity.
- Prefers two 2 or more years of experience serving as an agency telecom coordinator or in a public sector telecom capacity.
- Prefers an associate or bachelors degree in an IT related field (i.e. computer science).
- Prefers two 2 or more years of experience working in Service Now software request system or other IT ticketing system.
- Prefers two 2 or more years of experience managing the procurement of IT hardware software and/or professional services in a public or business organization.
- Prefers two 2 or more years of experience conducting program activities in the information technology area of a public or business organization.
- Prefers prior experience working in a project management tracking system.
- Prefers one 1 or more years of experience tracking inventory.
- Prefers four 4 or more years of experience utilizing Microsoft Office Suite programs; such as Microsoft Word Excel Outlook PowerPoint and Teams.
Conditions of Employment
- Requires a current and valid State ID.
- Requires the ability to pass a background check and selfdisclosure of criminal history.
- Requires the ability to travel with overnight stays as appropriate.
- Requires the ability to pass drug screening.
- Overtime is a condition of employment and you may be requested to work overtime including scheduled unscheduled or lastminute overtime.
- Requires ability to attend seminars conferences and trainings to stay current on methods tools ideologies or other industry related topics relevant to the job duties.
- This position is considered sedentary work as defined by the U.S. Department of Labor 20 CFR 404.1567(a). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting carrying walking and standing.
- Certain provisions of the revolving door restrictions contained in 5 ILCS 430/545 apply 1employment during state employment or within one year immediately after ending State employment the employee shall prior to accepting any such non State employment offer notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
- This position has been found to meet the requirements in section 4A101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act 5 ILCS 420/4A et seq. requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 1509 Fines and penalties apply to untimely filings.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours:Monday through Friday / 8:30 AM 5:00 PM / Hybrid Work Options Available
Work Location:1035 Stevenson Dr Springfield IL
Agency Contact: Kathy Fairfield
Email:
Phone #:
About the Agency
The Office of the Illinois State Fire Marshal (OSFM) is dedicated to working with our partners and providing assistance to the fire service in the protection of life property and the environment through communication inspection investigation certification and licensing. The OSFM is committed to fostering a work environment that values diversity equity and inclusion.
Posting Group:Legal Audit & Compliance
This position DOEScontain Specialized Skills (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of theIllinois.jobs2web homepage in the blue ribbon.
NonState employees should log in on the using the View Profile link in the top right of theIllinois.jobs2web homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees:Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
NonState employees:Log in toIllinois.jobs2web click Application Procedures in the footer of every page of the website.
Revolving Door:
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/545 apply to this position. As a result the employee should be aware that if offered nonState employment during State employment or within one year immediately after ending State employment the employee shall prior to accepting any such nonState employment offer notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Employment Type
Full-Time
