Principal Consultant Production Support
Principal Consultant Production Support
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Principal Consultant Production Support
As Analyst IT Operations you will be involved in 24*7 L2 Production Support in an onshoreoffshore model and is assigned to receive analyze and identify solutions for all types of priority production issues/tickets. You will be the Primary technical gotto resource work in shifts on rotation basis and may have to provide oncall support in 24*7 environment and during nonbusiness hours when needed. You should be able to handle the technical issues independently and must be able to exhibit being handson proactive with flexible schedule and quick adapter to meet organizational needs.
Specific responsibilities of the beneficiary include (but not limited to) supporting the production support team and their work assignments service levels design & execute process improvements and undertake tasks as needed to allow the production support Manager to focus on the overall service improvements.
Resource will be the key in identifying remediation tasks and implement solutions to reduce number of production incidents Interaction with business users for requirement clarification and resolution of incidents reported responsible for root cause analysis for major incidents.
Resource will be the key in providing workaround solution of production batch issues assign tickets to team members track fixing of issues and verification of the breakfixes performing root cause analysis of issues and arriving at a permanent fix to avoid recurrence of the issues process improvement to improve system stability and performance.
Ensure compliance with corporate standards policies and regulations (SOX PHI and PII etc). This role will collaborate with teams spanning multiple business units
Offshore: All are on rotational basis: MF rotation among two shifts 9 hours each between 6:30 AM IST 3:30 PM IST or 12:30 end 9:30 PM IST: Work from office India).
SatSun & US Eastern Holiday : rotation among 3 shifts 6:30 AM IST 3:30 PM IST or 12:30 end 9:30 PM IST or 9:15 PM IST6:30 AM IST): Work from office India
Responsibilities
Troubleshooting batch events in technologies listed below
Perform analysis & code deployment of recurring problems provide recommendations and work with outside teams to identify/implement solutions
Perform analysis and provide recommendations to enhance support processes such as documentation and/or monitoring.
Experience in Production support/maintenance in an onshoreoffshore model environment
Must have and proven strong Analytical positive attitude towards analyzing recovery and fix an issue
Must have handson development experience and can deep dive into issues in the technologies related to: Unix/Linux shell scripting PL/SQL Informatica 10.4 (Power Center) Additionally: SQL Developer/Toad Putty Control M Scheduling Teradata SQL Assistant Teradata Viewpoint SAP etc
Release/Deployment Operational Readiness Production Governance is a must.
Assure quality security and compliance requirements are met for supported areas.
Must be a team player and this position will work closely with other vendors and internal technical partners
Analyze performance trends and recommend process improvements to ensure SLAs are met.
Must be a selfstarter quick learner/adapter of new/required technologies to meet the project requirements to support day2day support activities
Ability to understand complex problems identify root causes and remain goaloriented within a dynamic environment
Working experience in Retail/Pharmacy area is a plus
Willing to learn new technologies as needed
Proven high performer demonstrated by consistent highperformance reviews exceptional customer service management
Basic understanding of application development/architecture change management incident and problem management is a plus.
No Remote/work from Home preferred
Qualifications we seek in you!
Minimum Qualifications /skills
Bachelors degree or foreign equivalent in Computer Science Information Systems Engineering or related field is required.
Preferred qualifications /skills
Computer competency and literacy in Microsoft Windows applications especially with Excel Word PowerPoint Outlook is a must.
Strong interpersonal and communication skills including the ability to interact at all levels of the organization in person and over email is a plus.(Senior Leadership Business Leadership Technical resources 3rd party vendors)
Commitment to shift is a must
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Staff IC
Employment Type
Full-Time
