Bilingual Patient Access Coordinator Spanish
Bilingual Patient Access Coordinator Spanish
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1 Vacancy
Job Description
Job Details
Description
Job Title:Patient Access Coordinator
Hours:Mon Fri: 8am 6pm EST
- will work 5 days of 8hr shifts as assigned by management
- shifts include: 8am 4:30pm 8:30am 5pm 9am 5:30pm 9:30am 6pm
Location:fully remote but candidatesmustreside in DE FL GA NC NJ PA SC or TX
High School diploma or GED minimum education requirement
Must be fluent in English and Spanish (verbal and written)
1 years of highvolume CALL CENTER experience REQUIRED
Must have intermediate computer skills
Medical terminology knowledge highly preferred though healthcare experience not required
Reliable highspeed internet access and WiFi connection required
- Take inbound calls in a fast paced environment.
- Acts as the first point of contact for patients needing assistance.
- Creates patient record triages the call sends messages or schedules based on the needs of the patient.
- Demonstrate professionalism and patience when handling calls.
- Maintains department productivity levels for customer satisfaction.
- Escalates calls to Supervisor or other departments as necessary.
- Answers questions regarding patient appointments.
- Performs other duties and assists on additional lines as assigned by manager.
- Adhere established policies procedures and scripting to consistently achieve calltime and quality standards.
- Exemplifies the desired culture and philosophies of the organization.
If you are being hired into a remoteeligible position please be aware that Rothman Orthopaedics is only registered to support remote employment in a limited number of states. If you relocate to a new state and Rothman Orthopaedics is not registered in that state you may no longer be eligible for a remote position and continued employment with Rothman Orthopaedics. Please contact HR for any questions or a list of states where remote employment may be authorized.
Required Experience:
IC
Employment Type
Full-Time
