Help Desk Technician II
Help Desk Technician II
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Job Description
Help Desk Technician II
The Help Desk Technician II is responsible for all aspects of first level enduser support including workstation telephone printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technologyrelated problems escalating unresolvable transactions to the next level. Ensure compliance with customers technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.
What youll be doing:
What were looking for:
- 34 years of related experience.
- Minimum 12 years experience in a help desk technician role.
- Customer experience required.
- Strong knowledge & understanding on how the following operate: operating systems networks programming languages firewalls and routers. Upgrades installations and common technical issues that can arise in Windows Cisco networks mobile applications etc.
- Ability to make decisions quickly with limited information
- Ability to solve complex problems.
- Ability to read and understand complex manuals & terminology.
- Understanding of hardware & software.
- Excellent communication skills
- Keen Attention to detail.
- Ability to recognize patterns.
- Ability to diagnose and resolve complex computer/software technical issues.
Bonus Points:
- Network A IT Fundamentals and Windows workstation certifications in the Microsoft Certified Professional Program.
Education:
- Associate or bachelors degree highly preferred.
Travel:
- 10
Required Experience:
IC
Employment Type
Full-Time
