Financial Aid Counselor
Financial Aid Counselor
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Job Description
Job Title: Financial Aid Counselor
Reporting Relationship: Assistant Director of Financial Aid National & Global Campus and Wesley Seminary
Unit: Central Administration
Department: N&G Financial AidCentral Administration
Campus Location: Indianapolis Education Center Indianapolis IN
Duties and Responsibilities
- Works closely with students to establish student financial aid eligibility and maintains a thorough understanding of need analysis and student financial aid eligibility requirements
- Develops and finalizes student financial aid award packages in a timely and accurate manner consistent with Indiana Wesleyan University awarding policies and procedures and in conjunction with federal and state regulations
- Counsels students inperson by phone or by email on rights and responsibilities regarding receipt of student financial aid and promotes financial literacy with professionalism and a customer service orientation; answer questions regarding maximizing aid eligibility and explains and advises regarding available and beneficial options and required actions
- Completes review for verification and other general aid eligibility processes
- Analyzes complex situations and resolves problems understands and anticipates customer service needs with regard to student funding options
- Maintains practical current knowledge of statutory and regulatory requirements regarding student financial aid other aid agencies and the university and applies this knowledge accurately to student financial aid packages
- Works well both independently and within a team; possesses and models good communication and relational skills; works cooperatively with others
- Uses tact diplomacy sensitivity and good judgment in dealing with all customers and relates well to a diverse student population
- May require some evening work and occasional travel; represents the office in outreach events as needed
- A universityissued laptop computer is provided to enable the ability to work remotely as required and/or permitted by supervisor and when it enhances office productivity; manages remote work options/requirements responsibly
- Serves as backup for other financial aid counselor and support staff functions; other duties as assigned
Qualifications:According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
Education
- Bachelors degree or equivalent transferable work experience and skills
Experience
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Proficiencylevel experience with office management software enterprise software and various webbased communication and informational systems
- Proven ability to effectively convey technical information in a call center environment through email correspondence and through inperson interactions
Required Skills
- Knowledge of federal state and institutional student financial aid administration
- Comfortable working in a technology environment and a coordinated call center office setting
- Attention to detail and accuracy
- Understanding and application of complex student aid requirements and concepts
- Capacity to work independently and within a team environment
- Effective oral and written communication skills
- Ability to keep sensitive information secure and private
- Sound problem solving and analytical skills
- Fluency in Spanish as a second language desired
IWU Kingdom Diversity Statement
IWU in covenant with Gods reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living teaching and learning which exhibits honor respect and dignity. Acknowledging visible or invisible differences our community authentically values each members earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christs commandment to love all humankind.
LIMITATIONS AND DISCLAIMER
As a religious educational institution operating under the auspices of The Wesleyan Church Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion 42 U.S.C. Sections 2000e1 and 2000e2.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Employees will be required to follow other jobrelated instructions and to perform other jobrelated duties requested by their supervisor in compliance with Federal and State Laws.
Employment Type
Full-Time
