CashNetUSA Customer Service Representative Remote
CashNetUSA Customer Service Representative Remote
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Salary Not Disclosed
1 Vacancy
Job Description
Enova is seeking Customer Service Representatives in the states of Arizona Iowa Idaho Illinois Indiana Minnesota Missouri New Mexico Nevada Utah Wisconsin and Wyoming. #BIRemote #LIRemote
About the role:
Enova operates various consumer lending brands each tailored to specific offerings and customer needs. As a Customer Service Representative you will undergo a comprehensive 4week training program to specialize in one particular brand. Posttraining your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers.
Responsibilities:
- Answer inbound calls from customers to answer and service any questions they may have
- Handle all customer inquiries requests and thoroughly educate them on our products and services
- Provide quality support in the areas of processing payments creating payment plans and other account related tasks to ensure a positive customer experience
- Communicate clearly and professionally with all customers coworker supervisors and management
- Maintain accurate uptodate information for customer accounts
Requirements:
- At least one year of call center experience
- Excellent communication skills for effective customer interaction including phone conversations and detailed notetaking in computer systems
- Independent problemsolving capabilities
- Strong multitasking abilities to handle multiple priorities and adapt to changing situations
- Skill in deescalating complex customer interactions along with a drive to exceed goals in a fastpaced metricdriven environment whether working in a virtual or office setting
Compensation:
The budgeted hourly rate for this position is$17.00.Additional compensation for this role may include bonus. All fulltime employees are eligible to participate in Company benefits described in more detailhere.
Benefits & Perks:
- Hybrid roles entail working inoffice from Tuesday to Thursday with the choice to work remotely on Mondays and Fridays
- Health dental and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova HOLA @ Enova Women @ Enova Pride @ Enova South Asians @ Enova APEX @ Enova and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer dayPlus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learningpowered Colossusplatform. We serve nonprime consumers and businesses alike while offering worldclass technology and services to traditional banksin order to create accessible credit for millions.
Being a valuesdriven organization is at the core of Enovas success. We live our values by listening to our customers challenging assumptions thinking big setting high expectations and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enovas values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job without regard to any other classification protected by federal state or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Required Experience:
Unclear Seniority
Employment Type
Full Time
