Service Manager
Service Manager
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Job Description
Rocky Mountain Yeti Group is expanding once again and in need of a Service Manager. Our store located in Jackson offers a multitude of living options. One thing that is common to all of our stores is our people. Along with certifications we are most interested in your ability to promote our values to our guests and our employees. If you are energetic have an outgoing personality and have good moral values lets talk. We are offering outstanding hiring/relocation packages and conditions for the right individuals like:
- Flexible work week schedule (Help plan your own work week)
- Steady/Busy Work flow and expanding
- Health Dental Vision Accident Critical Illness and Term Life Insurance
- Career Advancement
- Manufacturer Training
- More
Service Manager Responsibilities
- Hire and supervise service department personnel as well as monitor their performance in servicing customers
- Ability to retain and Train Techs
- In collaboration with the Service Director create goals and objectives for the department which include an annual operating budget and a marketing plan to promote new business.
- Assist customers in servicing repairing and explaining each service needed
- Understanding customers requirements and concerns; matching requirements and concerns to various service options
- Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle
- Staying updated on new products features accessories and attending product training as required
- Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately.
Service Manager Qualifications
- 35 years prior auto management experience
- Experienceacross manufacturer lines
- Strong mechanical aptitude
- Previous experience in an automotive service department
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid drivers license
Required Experience:
Manager
Employment Type
Full-Time
