Aladdin Client Experience Client Success Specialist Associate
Aladdin Client Experience Client Success Specialist Associate
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Job Description
About this role
Aladdin Client Experience Client Success Specialist
Required Experience:
Experience in financial services with the following capabilities:
- Analytical approach
- Basic or intermediate coding and programming skills
- Verbal and written communication
- Critical thinking
- Multitasking and time management
Purpose and Scope:
Every day Client Success Specialists tackles the hardest most sophisticated problems in FinTech. We utilize our indepth understanding of Aladdin our clients businesses and the investment management process to provide worldclass service to our growing global client base. Our team members come from different majors and bring diverse skills and experiences to the table but we share a serious passion for solving tough problems and keeping our clients happy.
Our team is known for being industry experts with a reputation for getting the job done. As a team of 170 strong globally we
- Deliver exceptional client service to users every time
- Solve difficult problems by providing innovative solutions
- Collaborate with others because we know we can do more together
- Learn every day question everything and embrace change
- Foster a fun innovative team atmosphere
Key Responsibilities:
- Provide handson service to empower our clients to run their businesses on Aladdin: You will have direct daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter making direct and measurable difference to our clients. In the process you will hone technical industry and relationship skills.
- Use technology to solve problems: We can teach the skills you need to succeed such as SQL and UNIX for maneuvering relational databases and parsing product logs. You will apply these skills to help client and product teams make Aladdin better.
- Educate users demonstrate service insights and relay user feedback to improve the client experience and our product: We believe that the best client service is proactive not reactive. We are students of our own data and engage with our clients and engineers to keep problems from arising in addition to handling issues that are brought to our attention.
- Work on a global team with a local presence: Our support model follows the sun if a market is open somewhere in the world so are we. You will get to work with teams across the world while engaging with a vibrant local team.
Our benefits
To help you stay energized engaged and inspired we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional wellbeing; family support programs; and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial wellbeing. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn:www.linkedin/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability race religion sex sexual orientation and other protected characteristics at law.
Required Experience:
IC
Employment Type
Full-Time
