Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
At Animal Emergency of Gainesville we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary emergency hospital can be incredibly rewarding and satisfying for those who have a passion for animal welfare and a desire to positively impact the lives of pets and their owners.
Joining the team at Animal Emergency of Gainesville allows you to work with canines and felines and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member youll contribute to the overall health and wellbeing of animals in your community while collaborating with colleagues who share your enthusiasm. Additionally youll have ample opportunity for professional growth and development.
Ideal Candidate:
Strong communication skills
Ability to work independently prioritize tasks and meet deadlines
Commitment to maintaining the highest standards of accuracy and compliance
Gets excited about business process improvement
Always looking to make processes more efficient and effective using technology
Willing to listen and try new things and other peoples ideas
Duties/Responsibilities:
Greeting and interacting with clients in a friendly professional efficient manner
- Comforting and reassuring clients in times of duress
- Receiving and managing incoming calls
Assist in reviewing estimates and clarifying payment options including processing payments.
Obtaining client written documentation including consent forms
Relaying basic medical information to clients as directed by a veterinarian or technician
Assisting the triage process by escalating client emergencies
Maintain and update client records and patient information.
Assist with administrative tasks such as filing data entry and inventory management.
Address and resolve client concerns or issues promptly and courteously.
Other duties as assigned
Required Skills/Abilities:
Intermediate computer proficiency
Basic arithmetic skills
Ability to maintain confidentiality
Excellent organizational time management and multitasking abilities
Personable empathic disposition
Capacity to work well during distressing situations
Physical Requirements:
- Ability to sit for extended periods of time and walk intermittently
Repetitive motion. Substantial movements (motions) of the wrists hands and/or fingers Ability to stand for extended periods of time.
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation
Education and Experience:
Previous veterinary or healthcare experience preferred.
Familiarity with veterinary software is advantageous
At AmeriVet your wellbeing your loved ones and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer including:
Comprehensive medical dental and vision insurance
401(k) matching
Generous holidays and paid time off
Career development programs
Robust health and wellness initiatives
AmeriVet takes pride in embracing the uniqueness and diversity that every team member pet owner and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity equity and inclusion where each team member not only feels a strong sense of belonging but is also empowered to thrive.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
