Engineer - Customer Service Spanish
Engineer - Customer Service Spanish
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Description
Enphase Energy is a global energy technology company and a leading provider of solar battery and electric vehicle charging products. Founded in 2006 our innovative microinverter technology revolutionized solar power making it a safer more reliable and scalable energy source. Today the Enphase Energy System enables users to make use save and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing nextgen energy technologies and help drive a sustainable future!
About the role
To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware software communications installation or a blend of variables.
What you will do
- Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails /Chats / Phone calls from Enphase customers during assigned hours in SPANISH.NonSpanish speaking candidates will be rejected for all roles if applied under this job code.
- Candidate must be open to work on weekends and night shifts.
- Conducting remote troubleshooting of Enphase products.
- Troubleshooting approving and executing warranty claims.
- Providing presales information about Enphase products.
- Assisting with the activation of new Enphase sites as needed.
- Documenting all activity in a central CRM/Help Desk software platform.
- Coordinating with Enphase Engineering with tracking of fieldissues and subsequent productmodifications logging product bugs in a central database. Assisting other teammembers with troubleshooting and/or administrative tasks as needed.
- Following departmental conventions and procedures.
- Participating in ongoing training/education of industry standards and Enphase productspecific information.
- Professionally represent Enphase via all communications mediums.
- Abiding by all company policies and standards of conduct contained in the Enphase Energy employeemanual.
- Performing other duties as assigned.
Who you are and what you bring
- Should be a Graduate B.E/B.Tech/BCA/ BSC IT and Min C1 Certification in Spanish.
- Should have scored 60 and above in 10th 12th and Graduation. Applicant with lower than 60 scores in 10th12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.
- Should have a minimum of 2year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.
- Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers peers and managers.
- Strong verbal and written communications skills.
- Computer literate (PC skills essential Mac OS desirable)
- General understanding electrical concepts AC & DC circuits electrical or electronics background would be highly desirable.
Preferred Qualifications:
- BE Electrical
- Exposure to solar/PVrelated environments.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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