Database Administrator - Foundation - Hybrid

At Houston Methodist the Foundation Database Administrator is responsible for the utilization oversight and advancement of the fundraising donor management system/constituent relation management database (DMS/CRM) and related data warehouses. Directly responsible for managing and updating applications and technology used by the foundation including but not limited to Raisers Edge ImportOmatic Luminate Online. Manages the design and maintenance of coding structures and programming for these and other applications in support of a robust program for prospect identification and analysis. Ensures the quality and accuracy of biographical demographic and constituent information keeping data accurate secure and usable throughout its life cycle. Manages information and data governance based on best practices for the highest standards. Ensures conformance with CASE standards.

Maintains business requirements and oversees the process of developing/updating policies processes standards and roles. Develops analytics and reporting for Foundation executives and users enabling better user decisions. Assists with inputting data and the creation and generation of analytical/financial reports data extracts mailing lists and adhoc queries to meet the information needs of the department. Performs user training for end users. Manages user accounts permissions and access. Provides technical assistance to users with questions or problems often through phone email or chat support. Serves as a liaison communicating across departments on a regular basis to convey information ensure compliance and obtain user feedback.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Communicates and collaborates with internal and external stakeholders to determine business needs solutions and priorities in support of fundraising and institutional initiatives/goals.

• Provides training/instruction and service/support to end users. Encourages utilization of the system to meet designated individual department and organizational overall goals.

SERVICE ESSENTIAL FUNCTIONS

• Responsible for the ongoing development of a comprehensive fundraising database and prospectmanagement tools and systems including prospect screenings. Translates data into usable actionable information for the formation and of fundraising strategies and benchmarks.

• Partners across the organization to import large quantities of complex data into integrated relational databases. Develops complex segmented mailing/prospect lists and reports; and prepares related user technical documentation.

• In collaboration with key stakeholders maintains various community leader and VIP constituent groups in respective systems. Produces data for various communications/mailings in support of Houston Methodist and Foundation initiatives.

• Provides statistical models forecasts metrics and analysis to facilitate informed business decisions and strengthen the donor pipeline

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Partners with IT and vendors to troubleshoot any technical issues.

• Assigns appropriate access rights and works with various teams to ensure proper training for all new and current users. Maintains documented coding policy and updates user manuals.

• Establishes and maintains data integrity protocols governing all data elements to ensure accuracy and quality.

• Ensures the database and integrations effectively capture constituent information and generate accurate financial and analytical reports

FINANCE ESSENTIAL FUNCTIONS

• Manages own time and department resources efficiently. Seeks out opportunities to increase efficiency and productivity for self and department. Supports team goals and metrics through efficient timely and appropriate issue resolution

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Uses analytics and predictive modeling/segmenting techniques to identify and prioritize prospective/current donors. Recommends cultivation strategies.

• Proactively identifies ongoing technology needs to implement process improvements best practices and strategic use of data based on industry standards and software advancements.

• Proactively manages own professional development. Completes Individual Development Plan (IDP).

• Works with IT and other stakeholders to integrate custom reporting and develop BI tools

This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelors degree required preferably in Computer Science Business Administration or Health Administration

WORK EXPERIENCE

• Four years related experience in database administration fundraising major fundraising database systems electronic donor screening and segmenting initiatives with heavy customer service emphasis

• Four years experience working with report writing technology

LICENSES AND CERTIFICATIONS REQUIRED

• N/A

KNOWLEDGE SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Extensive knowledge of search protocols for online resources (Nexis Dialog etc) and above average familiarity with advanced Internet usage. Complete comfort with database usage and spreadsheets

• Advanced Excel PowerPoint and Word skills.

• Knowledge of Crystal Reports Access SQL SRSS or Tableau preferred

• Knowledge of fundraising prospect and gift management software. Knowledge of Raisers Edge preferred.

• Ability to balance multiple priorities and shifting deadlines.

• Ability and willingness to work with fundraising colleagues in a teamoriented environment and to help set expectations regarding development services products and timelines

• Detailoriented with strong organizational analytical and mathematical skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several freestanding emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.