Digital Tech Support Analyst
Digital Tech Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Career Area:
Technology Digital and DataJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Caterpillar Inc. seeks Digital Tech Support Analyst at its facility located at 501 SW Jefferson St Peoria IL 61630.
Provide Worldwide monitoring of overall performance including reliability durability maintainability and serviceability of assigned current and future digital products. Identify investigate and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance. Issue identification report all forms from customers dealers industry reps and subsidiaries. Issue investigation statistical analyses physical testing and analysis of application failures returned parts development of quick field fixes suggested design or manufacturing improvements. Formally document issues and provide followup on the resolution process with industry and development teams. Conduct Serviceability Audits on NPI for digital products and applications. Provide input for setting targets for digital product and application reliability durability and serviceability to be stated in the functional specifications. Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel through appropriate communication channels. Issue Parts Stock Authorization letters to meet abnormal demands due to new field issues with digital products. Stay current with all digital products and applications also develop and maintain a digital products and application knowledge base and training materials. Provide digital product and application support to Distribution Services Divisions (DSDs) dealers Corporate Account Managers subsidiary service groups warranty technicians sales development product support development test and evaluation research and service training. Participate in Safety Audits and provide technical assistance for defense in digital product and application liability lawsuits. Conduct dealer and customer visits to personally provide expert technical assistance on urgent field issues for digital products and applications. Furthermore will use Windchill Solr Arbortext Acrolinx Canvas Creo applications on Linux and Windows servers. Also utilize Azure DevOps products such as Azure pipelines Repos Story boards and artifacts. Responsible for Linux Kernel based virtual machines hypervisor builds. Manages the Operating system related packages using RPM/ YUM tools on Redhat Linux and Solaris servers. Responsible for File system management on RedHat Linux and Solaris servers using LVM/ SVM/ ZFS/ GFS utilities. Lastly responsible for develops and troubleshoots shell scripts PowerShell bash DOS and PERL. Telecommuting: 100 Telecommuting Allowed.
REQS: This position requires a bachelors degree or foreign equivalent in Information Technology Computer Science or other related technical degree plus 5 years of experience as a Software Developer Oracle Database Developer Network Analyst or related occupation.
Additionally the applicant must have employment experience with: 1 Administration tasks for Windows/Linux operating systems; 2 Relational databases support querying and database reporting; 3 AWS services such as EC2 S3 VPC Route 53 RDS CloudFormation EC2 DynamoDB (NoSQL) Lambda logging/CloudWatch IAM Certificate Manager ELB EBS ECS Cloud Front/WAF SQS SNS and SES; 4 Programming languages: PowerShell SQL JSON DOS and KQL; and 5 Deploying autoscaling features.
Summary Pay Range:
$110 885$119520
Compensation and benefits may vary depending on multiple individualized factors job level market location jobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
- Medical dental and vision benefits*
- Paid time off plan (Vacation Holidays Volunteer etc.*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to parttime employees
Applicants who are interested in this position should apply via www.caterpillar/careers search Digital Tech Support Analyst / Reference R #LIDNI.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar/careers.Posting Dates:
March 25 2025 July 24 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.
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Required Experience:
IC
Employment Type
Full-Time
