Technology Support Analyst
Technology Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide first-level technical support to users for software hardware and meeting technology tools
- Respond to and resolve service requests via phone email or in-person support
- Facilitate in-office and virtual meetings (video conferencing presentations client events)
- Collaborate with cross-office teams to support technology needs for meetings and events
- Install configure and maintain computer systems and related software per firm standards
- Manage office technology assets and maintain the firms asset tracking system
- Use a service ticketing system (e.g. ServiceNow) to track and resolve incidents
- Participate in IT projects deployments and firmwide technology initiatives
- Support mobile devices remote access technologies (Citrix VPN) and security protocols
- Provide after-hours support as needed and assist during planned or unplanned outages
- Microsoft Windows OS & Office Suite (advanced)
- Microsoft Teams and Citrix/VPN remote access platforms
- Document Management Systems (e.g. iManage Work 10)
- ServiceNow or other ticketing platforms
- Strong understanding of networking cabling and mobile technologies (iOS iPadOS)
- Familiarity with enterprise security tools and best practices
- Strong customer service and communication skills
- Ability to manage multiple priorities in a fast-paced professional environment
- An associates or Bachelors degree preferred or equivalent relevant experience
- 3 years of experience providing IT support in a professional or legal services environment
- Hands-on experience with LAN/WAN PC systems and enterprise-level tech support
- Experience in a law firm or professional services IT support is required
Employment Type
Full Time
