Enterprise Service Desk Specialist Mid
Enterprise Service Desk Specialist Mid
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you interested in being part of supporting the worlds most advanced and secure IT network Any interest in a position where your performance will lead to future career growth opportunities
This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team you will be part of the largest IT services program in Naval history.
As a member of the Leidos team you will assist in the delivery of the core backbone of the NavyMarine Corps Intranet including cybersecurity services network operations service desk and data transport. Ultimately Leidos will support the Navy in unifying its shorebased networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
What will you do as a Help Desk Support Representative
You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users performing troubleshooting resolving technical issues and following escalation protocols as necessary. Additional duties will include:
Provide health and status monitoring of the networks
Documenting and communicating outage information to coworkers and customers
Executing scripts
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) Services.
Basic Qualifications:
High school Diploma or General Equivalency Diploma (GED) and3 years of relevant experience
U.S. Citizen with an active DODSecret security clearance.
DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security)
Must be willing to work shifts including evenings and weekends.
Preferred Qualifications:
Experience in IT customer service including two 2 years of IT ticketing system experience and one 1 year of experience in remote desk takeover tools and usage.
Pay Range:
$26.70
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
SMITMCEN
Original Posting:
March 19 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay RangeThe Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
