Assistant Front Office Manager
Assistant Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY
Entry level management position that focuses on supporting the daytoday activities of Rooms Operations of areas that include Housekeeping Recreation. Laundry Staff and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the propertys cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
CORE WORK ACTIVITIES
Supporting the Management of Rooms Operations Activities
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry Housekeeping Front Desk and Concierge/Guest Services operations.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Handles employee questions and concerns.
- Effectively schedules employees to business demands and tracks employee time and attendance.
Contributing Information to Support Managing to Budget
- Supervisessame day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.
Providing for and Managing the Guest Experience
- Assists in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
Required Experience:
IC
Employment Type
Full-Time
