HMC Customer Service Representative CSR
HMC Customer Service Representative CSR
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Salary Not Disclosed
1 Vacancy
Job Description
Position:
HMC Customer Service Representative (CSR)
Reports to:
Assistant Services Manager
Pay rate:
$16.10/hour
Hours:
Monday Friday 9am 5pm (hours may vary and up to the discretion of the SSU and the College)
Term:
Dec 2022 to April 2023
SCOPE AND NATURE
Sheridan Student Union Inc. represents all fee paying students at Sheridan College. We are a student led community enhancing the experience of our fellow students. This is achieved through participation as an active member of the Sheridan community facilitating opportunities for student leadership and the creation of strategic partnerships to improve the quality of life on campus. For more information visitwww.thessu
Reporting to the Assistant Services Manager the Customer ServiceRepresentativewill be the main contact for all students inquiries related to the SSU and our services. The Customer ServiceRepresentativeworks closely with students as well as SSU Executive team and professional staff.
Specific Duties Include
Answer front line questions regarding all SSU services including Health and Dental plan Food First Legal Resource Graduation Photos Tax Service etc.
Promote services offered by the SSU by explaining what we offer how to use the service and the features and benefits of the service
Ensure all emails voicemail and live chat messages are answered in a timely manner and any serious issues are escalated to the appropriate manager
Recording a detailed daily log of completed tasks pending tasks student inquiries and student feedback
Work with all team members in a fair and respectful manner in accordance with legislation andSSU Policyand Procedures. Contribute ideas in relation to operational efficiency and service standards and make recommendationsto the Assistant Services Manager
Participate in virtual events infosessions and in person department engagement activities when needed
Mandatory attendance at all relevant training and team meetings
Perform other duties as assigned throughout the year by the Assistant Services Manager and Services Manager
Enforce social distancing practices in the office at all times ensuring students do not enter the office when maximum capacity has been reached
Booking and coordinating college classrooms boardrooms and tables for SSU Clubs SSU Executives and SSU Staff (if restrictions are lifted by the college regarding campus access)
Cleaning and tidying of CSR work desk
Coordinating and sorting interoffice mail follow guidelines for distributing packages shipped to our offices
Wear provided uniform and required PPE for every scheduled shift
Assist students with faxing laminating and binding services
Required Skills
Ability to deal effectively and courteously with the Sheridan community
Must be punctual and arrive to all shifts on time
Be present at the desk (or computer when virtual) during your scheduled shift
Answer all incoming emails and live chats quickly and in friendly and helpful manner
Willingness to host and participate in virtual and in person events considered a strong asset
Enthusiastic punctual and professional
Desire to work with groups of students in diverse settings
Required Qualifications
Fulltime or parttime day Sheridan student for all academic years and maintain a minimum 2.5 GPA
Excellent communication organizational and customer service skills
Ability to handle confidential information in a professional manner
Proficient with computer software
We thank all applicants for their interest; however only qualified candidates will be contacted for an interview.Please no phone calls.
The Sheridan Student Union welcomes diversity in the workplace and encourages applications from all qualified individuals including visible minorities Aboriginal People and persons with disabilities. To request any accommodations you may require in order to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) contactemailprotectedto discuss your needs.
Other details
- Pay TypeHourly
Required Experience:
Unclear Seniority
Employment Type
Hourly
