Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Cordia Resources by Cherry Bekaert has partnered with a healthcare company that is searching for a Customer Service Representative on a 3 month contract! This role will be on site in the Downers Grove/Lombard IL area with free parking.
PAY 20-22/hr.
CSR Role:
Were looking for two temporary Customer Service Representatives (CSRs) to support appointment scheduling and customer communications over an 812-week assignment. Looking for friendly individuals with great phone etiquette basic computer skills and an ability to follow straightforward processes.
Candidate will be responsible for:
- Outbound & Inbound Calls:
- Contacting individuals to schedule confirm or reschedule appointments.
- Answer incoming calls for changes or general questions.
- Use our web-based appointment scheduling tool to book move or cancel meetings and appointments.
- Track no-shows and follow up as needed.
- Log each call outcome into the appointment system.
- Add brief notes when exceptions arise.
- Monitor internal notes and escalate any issues beyond scope.
- Other duties as assigned.
Candidate should have the following background:
- Recent graduate (4 year or 2 year degree) OR at least 1 year of Customer Service / Appointment Setting experience.
- Clear professional voice; comfortable handling high-volume calling.
- Comfortable learning new technologies and web-based applications.
- Be detail-oriented: Accurate concise documentation without overthinking.
- Dependable: Reliable attendance prompt follow-up and adherence to call scripts.
- Positive Attitude: Patient empathetic and ready to escalate complex inquiries.
- Available to work M-F on site from 8-4 or 9-5.
- No weekend work needed!
Required Experience:
Unclear Seniority
Employment Type
Full Time
