Professional Services Delivery Lead
Professional Services Delivery Lead
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
About Us
Kyriba is a global leader in liquidity performance that empowers CFOs Treasurers and IT leaders to connect protect forecast and optimize their liquidity. As a secure and scalable SaaS solution Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyribas realtime data and AIempowered tools empower its 3000 customers worldwide to quantify exposures project cash and liquidity and take action to protect balance sheets income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information visitwww.kyriba.
As a Practice Lead within Professional Services you are responsible for the management of an implementation delivery team which may include Consultants Project Managers and Practice Leads and overall success of customer projects in your portfolio with a high degree of autonomy. You will work closely with Sales on delivering winning and competitive Professional Service proposals to Kyriba prospects with a high level of autonomy. You will be constantly engaged with internal and external senior/executive management. A strong understanding of the various PS KPIs will be required to ensure the correct decisions are being managed and accurate reporting is presented to Professional Services senior management (Practice Directors VP and CxO). This role will report either into the regional Practice Director.
You will have a team of direct reports who will be responsible for the delivery of functional connectivity project management project work and professional services presales across the portfolio of customer implementations and partner projects. You will be responsible for organizing and delegating work to other members of the team both for project and professional services presales work as well as assigning priorities and performing arbitrations for other members of the assigned team.
You will be responsible for managing and resolving client escalations act as a stakeholder on strategic implementations presales scoping work with Sales and Product on strategic regional enhancements and partner enablement. You will work closely with Kyriba Support Account Management Client Success Managers and other departments within Kyriba. For your team of direct reports you will be responsible for setting their goals providing mentorship and opportunities for career growth.
Core Responsibilities
Provide a high level of customer service to customers and partners
Continue to remain current on the Kyriba Offering by following ELMS and Kyriba Academy training
Develop new skills related to the product industry and market trends
Attend internal product training sessions and webinars to increase knowledge of product offerings and roadmap
Have a deep understanding of the Kyriba implementation methodology and how it can be tailored for different customer situations
Ability to effectively report on project health of portfolio being managed
Ability to proactively identify risks as well as offer actionable solutions with a high level of autonomy
Ability to provide selective communication to senior management on risks issues and mitigating actions based on business stakes
Ability to plan organize and delegate work to other members of the team including project work presales activities as well as Kyriba internal initiatives with a high degree of autonomy
Responsible for the managed teams capacity planning and strong involvement in hiring team development actions and organizational decisions
Responsible for the growth and mentorship of direct reports
Offer support to direct reports and cultivate a culture of innovation efficiency and client centric behavior
Encourage crossdepartmental collaboration to come up with solutions
Understand and report on KPIs related to direct reports and your portfolio
Engage in strategic presales deal and provide support to Sales
Able to fully scope prospect requirements and craft a Statement of Work and effort estimate
Manage project and resource margin on internal and subcontracted projects
Manage resource capacity team billable utilization and project assignment
Contributes to Center of Excellence continuous improvement plan
Maintain a 55 billable utilization
Ability to make decisions with customers on stakeholder calls
Manage projects in OA by updating planned hours and golive dates
Review and resolve customer disputes on invoices and time booking
Ensure the team has accurate time entry data on their timesheets
Responsible for direct reports weekly timesheet submission timeliness and month end process
Qualifications
6 10 years experience in Professional Services Support or Consulting ideally in the treasury/financial systems industry
Candidate must be Fluent in English
Experience with a prior TMS a plus
Baccalaureate or Graduate degrees in Business or Finance or relevant work experience
Effective communication skills both verbal and written.
Ability to work in a fastpaced and challenging environment
Ability to meet deadlines and manage large sets of data
Excellent time management skills as multiple clients and projects will be managed simultaneously
Travel maybe required for client or partner visits
Required Experience:
Unclear Seniority
Employment Type
Full-Time
