Principal Support Analyst
Principal Support Analyst
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1 Vacancy
Job Description
At Klipboardweve introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Klipboard provides specialist software services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions Klipboard has a wide range of clients includes wholesalers distributors merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK Ireland The Netherlands South Africa Kenya and North America. Our mission is simple: to design and deliver high performance integrated ERP solutions that enable our distributive trade customers to source effectively stock efficiently sell profitably and service competitively
Our pedigree has helped us develop stateoftheart solutions including our latest cloud subscription products OnRent and Current RMS which aim to take our customers into a new era of flexible mobile and readily available trading wherever and however they work.
To help further grow these products we are seeking a technically minded solutions expert. Someone whos proactive has a passion for product design and the confidence to suggest areas for improvement in a fastpaced environment. This role would be suitable for someone who wants to grow into a Developer role in the future.
Key Responsibilities:
- Lead on document layout modifications providing guidance and support to junior members of the team for changes via HTML and CSS.
- Represent Support department on technical projects with the R&D department.
- Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team.
- Work as part of the Support team rota
- Ensures all customers are successfully using the product.
- Provide setup assistance technical support and training to customers who use our product replying to inbound queries.
- Offer tailored training sessions online to both new and existing customers.
- Develop customer relationships that promote retention and loyalty.
- Work with internal stakeholders to resolve customer issues.
- Focus on delivering customer service to many customers
- Create help documentation and video content to help the customer base.
Skills Knowledge and Experience:
- Education: BTEC/ALevels or Equivalent as a minimum
- Foundation: HTML CSS JavaScript including error handling and debugging techniques
- Demonstrable interest in IT with a drive to build a successful career
- Enthusiastic and creative in problemsolving skills
- An analytical and processoriented mindset
- The ability to plan prioritise and work on several projects at once
- The ability to work under pressure and in a fastpaced environment
- Strong interpersonal skills customer empathy and determination to resolve issues
- Experience of dealing with customers
- The ability to build relationships both with Customers and internal stakeholders
- The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement
- Flexible and adaptable both products and their processes will develop over time.
- Excellent communication skills and willingness to work with others providing cover and support during peak demand times/holidays/sickness
What does inspHire offer you
An Opportunity to work with an earlystage product in a forward thinking established and growing software solution company. We offer a variety of development and training to advance your career and we will work with you to accelerate your advancement.
In addition to our standard benefits of 25 days holiday and an employer matched contributory pension you will get:
- A Competitive Salary (dependent on qualifications and experience)
- Great working environment
- Quality Training Provided
- Career Development and Opportunity to grow
Become part of our amazing inspHire family!
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution automotive retail rental transport management manufacturing and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard weve introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Equal Opportunities
As a global company we value and respect the diversity of our workforce aiming to empower everyone to embrace each others differences. We are committed to creating an inclusive workplace where diversity equity and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However we recognise that skills and experience come in many forms and we encourage you to apply even if you dont meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CVs from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. If you wish to be considered for our PSL then please emailhowever please note we receive a high volume of requests and we are unable to accept them all
#LIHybrid
Required Experience:
Staff IC
Employment Type
Full-Time
