Account Manager - Uplisting IT
Account Manager - Uplisting IT
Posted on :
11-04-2025
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1 Vacancy
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Job Description
About AirDNA and Uplisting
AirDNA is a leading data insights and analytics company in the shortterm rental industry. We provide actionable data and market intelligence that enable property managers investors and hospitality professionals to make smarter decisions. Our innovative platform transforms raw data into valuable insights that drive success in the dynamic vacation rental marketplace.
Founded in 2015 weve grown into the premier provider of data and business intelligence for the billiondollar travel and vacation rental industry with offices in Denver and Barcelona. We track the daily performance of over 10 million Airbnb and Vrbo properties across 120000 global markets and collect data from over a million partner properties. This marriage of sed and source data enhanced by our proprietary algorithms makes our solutions the most accurate and comprehensive in the world.
In 2023 AirDNA acquired Uplisting an innovative tech company revolutionizing the shortterm rental market. We empower property managers and owners with advanced tools that streamline operations drive direct bookings and enhance overall performance. After crushing it in the UK where we started and became one of the bestknown platforms were now focused on tackling US expansion and bringing our proven solutions to a new market.
The Role:
The Account Manager is a key player in driving customer success and revenue growth at Uplisting. This role blends customer support account management and sales expansion to ensure a seamless client experience. The JAM proactively engages with customers to maintain a 110 renewal rate mitigate churn risks and identify upsell opportunities. Success in this role requires strong industry knowledge product expertise and relationshipbuilding skills to position Uplisting as a trusted partner in optimizing vacation rental operations.
Heres what youll get to do:
- Onboard and Engage Customers: Ensure new customers are onboarded within 72 hours and conduct checkins during the first 30 days to address needs and issues.
- Manage Renewals & Upsells: Proactively reach out 90 days before renewal prioritize meetings over emails and identify upsell opportunities to increase ARR.
- Monitor & Reduce Churn: Analyze churn trends quarterly incorporate insights into QBR reports and take proactive steps to mitigate risks.
- Provide Product & Stakeholder Training: Keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use.
- Resolve Customer Issues & Improve Account Health: Take ownership of customer problems escalate as needed and focus on improving atrisk accounts.
Heres what youll need to be successful:
- 1 years Account management experience in B2B or SaaS environment.
- Full proficiency in English and Italian both verbal and written.
- Strong Communicator Confident and able to build strong relationships with clients while effectively handling negotiations.
- Highly Organized & DetailOriented Keeps accurate records follows up diligently and manages multiple tasks and customers efficiently.
- Proactive & CustomerFocused Anticipates client needs regularly checks in on lowadoption accounts and actively looks for ways to provide value.
- ProblemSolver & Hands on Thinks critically to assess customer challenges interpret data and provide timely effective solutions.
- Sales & Negotiation Skills Comfortable upselling overcoming objections and identifying growth opportunities to increase revenue.
- Team Player Collaborates across teams supports colleagues and contributes to a positive resultsdriven team environment.
- Adaptable & SelfMotivated Quick learner who takes initiative welcomes feedback and continuously improves performance.
Heres what you can expect from us:
- OTE rangeEUR annually
- Indefinite contract
- 36 holidays per year
- Continuing education stipend
- 150 EUR to spend with Cobee card available monthly for public transport daycare pension plan restaurants and health insurance
- Health insurance with Sanitas (Vision Dental included)
- Language lessons with Preply (FrenchGermanItalianSpanish)
- Individual growth plan to progress in the role
- Standard working hours from 11 am to 7 pm
- A fun and sunny office with big terraces
- Talented international team and a vibrant work environment
- Team building events
- Dog friendly office!
Hiring Process:
- First stage: Virtual interview with the People Team at AirDNA (Online30min)
- Second stage: Meet the Hiring Manager (Online30min)
- Final stage: Case Study Meeting with SVP of Sales and Hiring Manager 45min)
- Ideal start date: April 2025
a year
At AirDNA we believe that a diverse team is a key part of building a great company. If you want to work with us we want to hear from you. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
AirDNA seeks to attract the bestqualified candidates who support the mission vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race color creed religion sex age national origin citizenship sexual orientation gender identity and expression physical or mental disability marital familial or parental status genetic information military status veteran status or any other legally protected classification. Thecompany complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms conditions and privileges of employment including but not limited to: hiring assessments probation placement benefits promotion demotion termination layoff recall transfer leave of absence compensation training and development social and recreational programs education assistance and retirement.
We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals others in the workplace or the company as a whole. To request accommodation please email. Please allow for 24 hours to process your request.
By applying for the above position you will confirm that you have reviewed and agreed to ourData Privacy Notice for Applicants.
Required Experience:
Manager
Employment Type
Full-Time
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