Apartment Resident Manager
Apartment Resident Manager
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Job Description
Job Summary
The Apartment Resident Manager at Bennet Place is responsible for overseeing all daily operations of the apartment community. This includes managing leasing activities coordinating maintenance ensuring compliance with HUD and LowIncome Housing Tax Credit (LIHTC) requirements and fostering a positive and supportive living environment for residents. The Manager plays a critical role in maintaining property standards and delivering exceptional service particularly to seniors and lowincome residents. This position requires the selected candidate to reside onsite as part of their role.
Duties and Responsibilities
Property Management
- Supervise and manage the daytoday operations of Bennet Place ensuring the property is wellmaintained and safe.
- Coordinate maintenance and repair activities with the maintenance team and external contractors ensuring timely resolution of work orders.
- Conduct routine property inspections to maintain cleanliness safety and compliance with local and federal regulations.
- Oversee unit turnovers ensuring apartments are prepared for new residents in a timely manner.
- Enforce community rules and policies creating a peaceful and supportive living environment.
Leasing and Resident Relations
- Serve as the primary point of contact for prospective residents providing information on available units lease terms and community amenities.
- Conduct property tours screen rental applications and assist with lease ensuring compliance with affordable housing regulations including LIHTC and HUD guidelines.
- Facilitate the movein and moveout processes conducting inspections and preparing necessary documentation.
- Address resident inquiries and complaints professionally and timely resolving conflicts and fostering positive relationships.
- Promote resident retention through engagement effective communication and communitybuilding activities.
Compliance and Record Keeping
- Ensure compliance with HUD LIHTC and other affordable housing program requirements including income verification annual recertifications and occupancy standards.
- Maintain accurate resident files and property records ensuring they are auditready.
- Stay informed of changes in affordable housing regulations to ensure the property remains compliant with all relevant laws and policies.
- Assist with regulatory audits and inspections by providing necessary documentation and reports.
Financial Management
- Assist with rent collection managing delinquencies in accordance with affordable housing guidelines.
- Work with the Regional Property Manager to manage the propertys operating budget and control expenses.
- Assist in preparing financial reports and occupancy reports for RHF and regulatory agencies.
Qualifications
Education and Experience
- High school diploma or equivalent required; associate degree in property management business administration or a related field preferred.
- Minimum of 2 years of experience in property management preferably in affordable housing or senior living.
- Experience working with HUD LIHTC and other affordable housing programs preferred.
- Familiarity with property management software (e.g. Yardi RealPage) is a plus.
Skills and Abilities
- Strong organizational and multitasking skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills both written and verbal.
- Strong problemsolving abilities and the capacity to resolve resident concerns professionally.
- Proficient in Microsoft Office Suite (Word Excel Outlook) and property management software.
- Ability to work independently and as part of a team with strong leadership skills.
Other Requirements
- This position requires the selected candidate to reside onsite as part of their role.
- Ability to work a flexible schedule including occasional evenings and weekends.
- Must pass background and credit checks in accordance with company policy.
Physical Demands and Work Environment
- Work involves walking standing and occasional lifting when conducting property inspections or assisting with unit turnovers.
- Must be able to sit or stand for extended periods and use office equipment.
- The work environment typically includes a combination of office and onsite tasks with occasional exposure to outdoor elements during property inspections.
Compensation:
Actual base salary considers several factors including but not limited to geography jobrelated knowledge experience and budget. The start of the salary range is typically associated with the minimum experience required.
The role is considered nonexempt so will be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $25.0025.00 per hour.
Benefits:
- Competitive pay
- Health dental and vision insurance
- Paid time off and holidays
- Retirement savings plan
- Employee assistance and more
- Term life and Voluntary supplemental life insurance
Why RHF
At RHF we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive regardless of age or background. With over 50 years of experience in providing affordable housing and supportive services RHF is a missiondriven organization that focuses on the wellbeing independence and dignity of every resident we serve. We offer a collaborative and supportive work environment opportunities for professional growth and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve livesbecause at RHF we believe in making every day better for those who need it most.
Required Experience:
Manager
Employment Type
Full-Time
