Business Analyst CRM
Business Analyst CRM
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 135000 - 216000
1 Vacancy
Job Description
Responsibilities
The ideal candidate will provide Outreach and Relationship Management to Support Agile and DevSecOps Environments to include the following:
- Developing maintaining delivering and executing a comprehensive plan for customer outreach and Customer Relationship Management (CRM).
- Defining the plans processes and methods for managing coordination and communications with the stakeholder community.
- Supporting both broad and targeted stakeholder coordination and communications of relevant activities schedules testing and service capabilities to increase awareness customer confidence and to improve customer satisfaction levels.
- Developing the plans processes tools and techniques to collect user feedback and customer satisfaction (e.g. surveys questionnaires); analyze and assess results; identify and recommend opportunities for continuous improvement; and report results and recommendations back to the Sponsor.
*Position is contingent upon Spring 2025 contract award*
Qualifications
- TS/SCI with Polygraph level clearance is required.
- BA/BS and 8 years of experience; Masters and 6 years; an additional four years of experience may be considered in lieu of degree.
- Proven experience as a Business Analyst with a focus on CRM platforms (Salesforce HubSpot Microsoft Dynamics etc..
- Strong understanding of CRM processes customer lifecycle management and datadriven decisionmaking.
- Excellent analytical problemsolving and troubleshooting skills.
- Experience working with crossfunctional teams and translating business requirements into technical solutions.
- Knowledge of CRM system configuration customization and integration with other enterprise tools.
- Familiarity with data reporting and analytics with experience in tools like Excel Power BI or Tableau being a plus.
- Strong communication skills with the ability to interact with both technical and nontechnical stakeholders.
- Ability to work independently manage multiple priorities and meet deadlines in a fastpaced environment.
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
IC
Employment Type
Full-Time
