RQ09358 - Solutions Designer - CRM - Senior

Responsibilities

• Undertakes the design of hosting technology solutions based on the client s service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project/initiative deliverables.
  

General Skills

• Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.
  
• Knowledge of related best practices OPS directory/messaging standards standard facilities architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes
  
• Ability to gather client business requirements; corporate I&IT information mandates client information technology strategic plans environment and standards
  
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
  
• Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  
• Experience planning migrating implementing and sustaining large complex system development projects
  
• Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements.
  
• Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes. Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions.
  
• Experience designing and developing large complex CRM applications
  
• Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement.
  
• Excellent analytical problem-solving and decision-making skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills
  
• A team player with a track record for meeting deadlines
  
  

Requirements

Experience and Skill Set Requirements

Technical Solution and Development Skills - 40 %

• At least 7 years of experience designing solutions with Oracle Siebel CRM
  
• At least 7 years of experience designing solutions with Adobe AEM technologies
  
• Experience with developing business design document functional & non- functional requirements
  
• Experience with developing high level application flows to support the business requirements.
  
• Experience in developing functional design document
  
• Experience in creating detailed process flows developing high-level screen designs that map steps within a process to actual views in software solutions
  
• Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
  
• Experience conducting user research and usability testing
  
• Experience developing user personas and user journey maps
  
• Experience analyzing user feedback and designing solutions to address user issues and pain points
  
• Experience creating wire frames and high-fidelity mockups with UI prototyping software
  
• such as Figma or Adobe XD
  
• Experience researching and applying industry best practices
  
• Demonstrated experience in developing use cases (business/system) identifying and documenting business rules
  
• Demonstrated experience with the creation and analytical process of business requirement documents
  
• Demonstrated experience in identifying risk and providing solutions
  
• Demonstrated experience with creating quality assurance plan and writing test cases
  

Technology Skills - 35%

• 7 years of experience in Siebel Solution implementation
  
• 7 years of experience in Adobe AEM Solution implementation
  
• Demonstrated experience with change management methodologies
  
• Demonstrated experience with documenting test strategies scenarios plans for user acceptance testing (UAT)
  
• Demonstrated experience in creating and updating business architecture artefacts
  
• Demonstrated experience with rational unified process (RUP)
  
• Experience in developing application view visibility and CRUD (create read update delete) matrix
  
• Experience with developing application screen mock-ups and screen flows; translate screen design and workflows into Wireframes and or prototype
  

Soft Skills - 20%

• Strong communication skills; both written and verbal
  
• Ability to develop and present new ideas and conceptualize new approaches and solutions
  
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
  
• Demonstrated ability to work with functional and technical teams
  
• Demonstrated ability to participate in a large team and work closely with other individual
  
• team members
  
• Proven analytical skills and systematic problem solving
  
• Strong ability to work under pressure work with aggressive timelines and be adaptive to change
  
• Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team
  

Public Sector Experience - 5%

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
  
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.
  

Must Have -

• At least 7 years of experience designing solutions with Oracle Siebel CRM
  
• At least 7 years of experience designing solutions with Adobe AEM technologies
  
• Experience with developing business design document functional & non- functional requirements
  
• Experience with developing high level application flows to support the business requirements.
  

Nice to have:

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
  
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset.