- Maintain a positive empathetic and professional attitude towards clients at all times.
- Respond quickly to customer requests.
- Communicate with customers through different channels.
- Handling and resolving customer complaints.
- Know our products inside and out so you can answer questions.
- Process orders forms inquiries and requests.
- Keep records of customer interactions transactions comments and complaints.
- Communicate and coordinate with colleagues when necessary.
- Provide feedback on the effectiveness of the customer service process.
- Manage subordinate account management team.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High school diploma general education diploma or equivalent.
- The ability to stay calm when a client is stressed or upset.
- Get comfortable with the computer.
Benefits
Required Years of Experience: 1 year to 2 years
Salary: $20.00 $31.00 per hour
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Required Experience:
Unclear Seniority