Senior Technical Product Manager - Workplace Service and Global Safety Security

Digital Technology

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.

What you will do in this role

The world of technology is evolving rapidly and customers now expect seamless digital experiences. As a Technical Product Manager at ServiceNow you will be at the forefront of building the next generation of products and capabilities aimed at transforming both the customer and employee experience. If your resume showcases years of building consumergrade experiences and if you can discuss technical aspects of capabilities such as personalization Gen AI/AI content management headless CMS user management issue avoidance selfservice onboarding mobile applications inapplication experiences and behavior measurement then this role could be a great fit. Even if your experience doesnt match every listed area we encourage you to apply and explain how your skills and experience will contribute to delighting our users and scaling the company for future success.

While technical expertise and experience in building consumergrade experiences are highly valued this role also requires navigating crossfunctional teams. Youll work closely with business stakeholders end users designers architects and engineers to drive change in a productdriven mindset.

In this role you will be responsible for several key tasks. First youll focus on product strategy and roadmap developing and communicating a clear product vision and strategy that aligns with the companys overall goals. You will create and maintain a product roadmap outlining key features enhancements and milestones for the products evolution.

You will also be involved in requirement gathering and prioritization collaborating with stakeholders to gather and prioritize product requirements. You will define user stories use cases and acceptance criteria to guide the development process. A deep technical understanding of the products technology stack architecture and constraints will be crucial as youll work closely with engineering teams to ensure the feasibility of new features.

As a key member of crossfunctional collaboration youll engage with teams such as development UX design quality assurance and operations to ensure the successful delivery of the product. Effective communication and collaboration among these teams will be essential. You will oversee product development monitor progress to ensure it stays on track and make critical decisions to meet project goals.

Additionally youll establish performance metrics by setting key performance indicators (KPIs) to measure the products success and iterating based on data insights. Finally gathering and synthesizing customer feedback will allow you to identify opportunities for improvement driving continuous iteration of product features to address user needs and pain points.

Qualifications :

Required

• 5 years of software product management experience
• Strong prioritization skills and the discipline to focus on highimpact activities in a fastpaced environment
• Able to define capture and transform product requirements into a product roadmap.
• Assesses complex issues from multiple angles to get the complete picture evaluates the potential consequences and implications of different options identifies the underlying issues and root causes of problems and incorporates new information and concepts when solving problems.
• Addresses process breakdowns with speed and thoroughness and uses process audits and benchmarks to both drive results and modify your work activities to eliminate wasted and inefficiencies.
• Demonstrates flexibility in responding to different situations recognizes cues that suggest a change in approach or behavior is needed adapts to changing needs conditions priorities or opportunities and monitors how well the approach is working to see if change is needed.
• Deep curiosity about customer needs along with building customer relationships and delivering highvalue solutions.
• Exceptional problemsolving and interpretative skills that deliver datavalidated hypothesis and experimenttested outcomes.
• Experience with Agile/Scrum and the Software Development Lifecycle  
• Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make tradeoffs considering whats desirable viable and technically feasible.

Preferred:

• Experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment
• Demonstrated project management experience from previous internships or academic or personal projects
• Experience or awareness with Agile and the Software Development Lifecycle

FD21

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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