Clinical Support Specialist- Northeast NYNJCT
Clinical Support Specialist- Northeast NYNJCT
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Salary Not Disclosed
1 Vacancy
Job Description
Odne founded in 2018 is on a mission to transform endodontics for millions of dentists and billions of patients. Our advanced solution offers a groundbreaking approach to this challenging dental procedure with disruptive cleaning technology and a novel lightactivated fillerhelping people maintain their natural teeth longer.
Position Overview
We are seeking a Clinical Support Specialist based in the tristate area (NY/NJ/CT) to onboard train and support dentists and endodontic specialists. In this role you will be responsible for ensuring that dental professionals fully understand and confidently utilize our innovative products. You will deliver both online and inperson demonstrations and trainings provide handson support during clinical procedures and address any questions or concerns. You will also serve as the primary point of contact for our early adopters collaborating closely with Sales and Marketing to build and maintain strong client relationships.
Key Responsibilities
Product Demonstrations & Trainings: Conduct engaging informative online and onsite demonstrations showcasing the features and benefits of Odnes cuttingedge solutions.
Clinical Procedure Support: Offer realtime guidance during clinical procedures ensuring smooth integration and optimal results.
Customer Support & Account Management: Act as the primary resource for early users nationwide addressing inquiries and managing client accounts. Work handinhand with Sales and Marketing to nurture relationships and ensure client success.
Feedback Loop: Collect and structure customer feedback for our Swiss engineering team ensuring continuous product enhancements and improvements.
Event Coordination: Plan and organize both inperson and virtual events to drive lead generation and deepen customer engagement.
Qualifications
Dental Expertise: Experience in dentistry (e.g. dental assistant hygienist or similar) providing a comprehensive understanding of dental procedures and comfortable clinical interactions.
Client Relationship Skills: Strong communication and interpersonal skills with the ability to manage client relationships effectively.
Outstanding Communication: Proven ability to convey ideas clearly and collaborate across teams.
Organization & Tech Proficiency: Selfstarter adept at prioritizing tasks utilizing CRM platforms (e.g. HubSpot) and working with general IT tools (Microsoft 365.
Remote & Travel Readiness: Comfortable working 100 remotely while traveling locally (and nationally if needed) to meet customers.
Why Join Us
Purposeful Work: Contribute to a solution that improves patient outcomes and enhances quality of life.
Innovative Environment: Become part of a forwardthinking team shaping the future of dental care.
Professional Growth: Enjoy a dynamic career path with clear opportunities for advancement.
Collaborative Culture: Work closely with passionate colleagues dedicated to making a difference.
Shared Success: Participate in our Employee Stock Ownership Plan (ESOP) and grow alongside the company.
How to apply
To apply please submit your resume and a brief cover letter describing how your experience aligns with our requirements. If you are unable to upload both your resume and cover letter here please forward the cover letter directly to Paige Mead at
Required Experience:
Unclear Seniority
Employment Type
Full Time
