Senior Director Partner Operations
Senior Director Partner Operations
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$ 176870 - 242247
1 Vacancy
Job Description
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Position:
Senior Director Partner OperationsPosition Summary:
Provides executive leadership and oversight of delivery management for Lumeris partners to create overall solutions outcomes. Plays a critical role in client performance and achieving targeted outcomes for health system and provider accounts. Oversees operations for health system customers.Job Description:
Primary Responsibilities
- Provides strategic direction for the department(s). Oversees coaches mentors motivates supports and develops a large crossfunctional team of seasoned people leaders. Oversees or supports goal setting/review regular guidance and 11 check ins career development/planning upskilling resource allocation staffing budget management DE&I initiatives and other People & Culture programs/activities as needed. Fosters accountability and collaboration to ensure team member and overall team success.
- Oversees crossfunctional collaboration to ensure an effective operating strategy is identified for the account.
- Defines and implements contingency planning activities and scenarios to ensure service excellence.
- Identifies opportunities to streamline reengineer simplify and improve upon the customer experience.
- Provides guidance for performance and results of Population Health Services Organization (PHSO) operating partnerships with health systems and providers in a given market.
- Partners with account management and clinical leadership to develop annual operating plans to optimize revenue realization under client valuebased contracts.
- Guides matrixed teams and has ownership of overall client performance.
- Partners closely with client account partners to ensure seamless interface to customers.
- Works closely with quality and clinical partners to identify and prioritize key clinical measures and initiatives and then provides support to execute against these priorities.
- Oversees the reporting out of metrics and operational performance dashboards for customer executives.
- Partners with account management and clinical to provide guidance and direction to produce positive results for complex deliverables surrounded by ambiguity.
- Identifies opportunities to deepen customer relationships.
- Identifies opportunities and recommends solutions to enhance the Lumeris solution and delivery approach.
- Participates in crossmarket discussions to identify opportunities to deploy or export newly identified best practices.
Qualifications
- Bachelors degree or equivalent
- 15 years of relevant experience or the knowledge skills and abilities to succeed in the role
- 7 years of leadership experience within crossfunctional matrixed organizations
- Ample experience overseeing health care delivery system business;
- Advanced knowledge of IPAs and/or significant experience working with physicians and hospitals
- Highly polished verbal and written communication abilities evidenced by a track record of effectively communicating within the CSuite (internally and externally)
- Expert collaborator and facilitator
- Proven ability to successfully build and cultivate excellent longterm relationships
- Demonstrated ability to prioritize and multitask in order to deliver results within short timeframes
- Indepth knowledge of contract negotiations and of local growth strategies
- Ability to live in customer market or willingness to travel on a weekly basis to customer sites
- Excellent leadership skills with the proven ability to coach mentor support develop and influence a large crossfunctional team
Preferred
- MBA Masters in Health Administration or similar degree
- Experience in managed care and/or Medicare Advantage
Working Conditions
- While performing the duties of this job the employee works in normal office working conditions.
Disclaimer
- The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities duties and skills required. The physical activities demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.
Lumeris is an EEO/AA employer M/F/V/D.
The hiring range for this position is:
$176870.00$242247.50
Factors that may be used to determine your actual pay rate include your specific skills experience qualifications location and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris we are committed to providing a total rewards package that supports your overall wellbeing. Our benefits include medical vision dental wellbeing programs 401(k) with company matching life insurance paid time off including paid leave and so much more. Learn more by visiting our Careers Page.
Member Facing Position:
No Not Member or Patient Facing PositionLocation:
New York NYTime Type:
Full timeLumeris and its partners are committed to protecting our highrisk members & prospects when conducting business inperson. All personnel who interact with atrisk members or prospects are required to have completed at a minimum the initial series of an approved COVID19 vaccine. If this role has been identified as memberfacing proof of vaccination will be required as a condition of employment.
Required Experience:
Exec
Employment Type
Full-Time
