ServiceNow Administrator
ServiceNow Administrator
Posted on :
10-04-2025
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1 Vacancy
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Job Description
Please Note: This is a Hybrid position. But the selected candidate must be able to work onsite at any of the four locations: Woodlawn MD Frederick MD Durham NC or Lakewood Colorado.
Job Description:
We are seeking a mid to SeniorLevel ServiceNow Administrator to join our team and support our Federal client.
The ServiceNow Administrator will be responsible for managing the ServiceNow platform with a focus on collecting software enhancement requirements implementing and configuring the ServiceNow Enterprise platform and providing daytoday monitoring and user support within the Enterprise Service Desk environment. The ideal candidate will have a strong understanding of IT Service Management (ITSM) processes and will be able to collaborate with stakeholders to deliver enhancements that improve platform functionality and efficiency.
The position can be based at any of the four locations: Woodlawn MD Frederick MD Durham NC or Lakewood CO. The qualified candidate should have strong analytical problemsolving and communication skills with sharp attention to detail.
Responsibilities:
Requirement Gathering:
- Work with stakeholders to collect and document software enhancement requirements for the ServiceNow platform.
- Analyze current processes and recommend improvements to optimize ServiceNow functionality and user experience.
Platform Implementation & Configuration:
- Implement and configure ServiceNow Enterprise modules such as Incident Problem Change Service Catalog and Knowledge Management.
- Customize workflows forms and interfaces using ServiceNows configuration tools (Flow Designer Workflow Editor).
- Configure dashboards and reports for realtime monitoring and performance tracking.
Monitoring & Support:
- Provide daytoday monitoring of the ServiceNow platform ensuring stability and optimal performance within the Enterprise Service Desk environment.
- Troubleshoot and resolve ServiceNow issues and bugs.
- Assist users with platform navigation functionality and other support tasks as required.
Automation & Enhancements:
- Identify opportunities for automation within the ServiceNow platform to streamline processes ticket routing and assignment.
- Configure automated workflows and scripts to enhance the functionality of the platform.
User Training & Documentation:
- Provide training to endusers and technical staff on new features and enhancements.
- Maintain comprehensive documentation for platform configurations workflows and processes.
Requirements
Basic Qualifications:
- Bachelors degree in computer science Information Systems or a related field (or equivalent experience).
- 8 years of experience in ServiceNow administration including implementation configuration and support.
Technical Skills:
- Proficient in ServiceNow administration and implementation across various ITSM modules.
- Experience with ServiceNow scripting (JavaScript Glide API Business Rules UI Policies etc..
- Familiarity with integrations using REST/SOAP APIs within the ServiceNow platform.
- Handson experience with platform monitoring troubleshooting and system upgrades.
- ServiceNow Certified System Administrator.
- ITIL Foundation certification.
Preferred Skills:
- Additional ServiceNow certifications (e.g. ITSM Implementation Specialist) are a plus.
- Prior federal experience is a plus.
- Knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB) modules.
- Familiarity with ServiceNow Discovery and Service Mapping modules.
- Strong analytical problemsolving and organizational skills.
- Excellent communication skills with the ability to interact with both technical and nonThis detailed job posting focuses on the specific tasks and competencies required for the role tailored to a candidate who can drive enhancements assist in configuration and provide testing and user support.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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