First TeeOn Course Guide - Full-time

POSITION SUMMARY:

To engage all guests in a friendly professional and courteous manner providing a world class experience for their day with us. First Tee/On Course Guides are part of our guests first impressions of Big Cedar Golf. Therefore besides properly greeting our guests you must be detailed oriented be an excellent communicator with customer service skills and possess strong time management skills.

ESSENTIAL FUNCTIONS:

• Ability to drive a golf cartand work unsupervised
• Have a basic understanding of all Big Cedar golf courses and Big Cedar propertieswith a genuine desire for ongoing learning
• Excellent communicator and superior customer service skills
• Have a basic familiarity with golf terminology and golf etiquette rules
• Keep order ensure prompt tee off and maintain the flow of golfers as they play the course
• First Tee Guides ensure all golfers have starting receipts
• First Tee Guides explain course set up for the day and necessary rules that need to be followed
• First Tee Guides inform guests of pace of play targets and the name of the course guide for the day
• First Tee Guides start a group exactly on their tee time and do not start a group early unless necessaryor otherwise directed
• Familiarize guests with location of food on premises and offer names of servers who will be there to assist themupon their arrival
• Inform guests of availability of water and where it can be located
• Course Guides assist all guests around the golf course safely and within the timescale required
• Course Guides keep in touch with the first tee guide to ensure list of players/tee times are accurate
• Course Guides: Be CORRECT
• Check be certain of a groups pace of play if approaching about slow play
• Observe be cognizant of groups positioning and if they are suspects of slow play
• Review changing of groups positions from their original order of tee times
• React What action if any is required. Know this before you approach guests
• Encourage In a positive manner explain what remedies are needed to keep pace
• Chase If the slow group is still not keeping proper pace determine next actions needed
• Thank Thank them for their efforts and encourage them to continue developing their skill
• Adhere to all rules and regulations established by BCL/BPS and Big Cedar Golf
• Report and document all incidents of guests concerns and present to Assistant Golf Professionals
• Report and document all accidents/injuries that occur during a guest golf outing at course

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Golf/Hospitality experience preferred

KNOWLEDGE SKILLS AND ABILITY:

• Ability to work on feet for extended periods of time work safely communicate effectively understand and carry out written and oral directions and establish good working relationships with coworkers
• Ability and willingness to work in expected/unexpected outside weather conditions
• Lift reach bend twist push pull squat grasp and use armhand coordination on a consistent basis
• Have flexibility to work weekends and holidays mornings and evenings as business demands.
• Writing Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills Using basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc..
• Reading Comprehension Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Analytical/Critical Thinking The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths weaknesses and consequences of alternative solutions and approaches to solving problems.
• Guest and Personal Service Knowledge of principles and processes for providing guest and personal services. This includes guests needs assessment meeting quality standards for services and evaluation of guest satisfaction.
• Number Facility The ability to add subtract multiply or divide quickly and correctly.

TRAVEL REQUIREMENTS:

• Seldom/Never
  

PHYSICAL REQUIREMENTS:

Regularly walks and stands.

Occasionally sits does computer work and lifts up to 50 lbs.

INDEPENDENT JUDGEMENT:

Performs tasks and duties under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures policies and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants worldclass resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at