Medical Appointment Clerk
Medical Appointment Clerk
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Job Description
MEDICAL APPOINTMENT CLERK
Oak Harbor WA
AAI is actively recruiting a Medical Appointment Clerk to perform in the Naval Health Clinic (NHC) Oak Harbor which is located on Naval Air Station Whidbey Island (NASWI). NHC Oak Harbor optimizes lethality for worldwide contingencies onboard Naval Air Station Whidbey Island by providing quality costeffective health services in support of the medical and dental requirements of 50 tenant commands including 22 Squadrons; over 9000 activeduty service members 17939 beneficiaries and approximately 9000 veterans.NASWI Patrol and Reconnaissance Wing TEN (P3s/EP3s/P8s) the Electronic Attack Wing (EA18G Growlers) and NHC Oak Harbor are known as Team Whidbey. In addition NHC Oak Harbor supports Navy lead Search and Rescue operations in the greater Pacific Northwest and Commander Navy Installations Northwest Emergency Response Services. Activeduty service members attached to NHC Oak Harbor also augment medical power across operational platforms.
RESPONSIBILITIES:
- The Medical Appointment Clerk will schedule appointments in a government computer system for primary care specialty and subspecialty medical care. In addition to scheduling requested appointments this position will call patients or respond to secure messaging submissions to schedule reschedule and/or cancel appointments as needed including appointments for consult/referral specialty care within the MTF or at civilian facilities.
- Clearly speak and understand the English language.
- Use of standard office equipment such as personal computers copiers fax machines and telephone systems.
- Possess general medical ethics telephone etiquette and excellent communication and customer service skills.
- Work Environment/Physical Requirements. The work is mainly sedentary but may require walking bending standing and/or carrying light items such as files manuals and medical records.
- Schedules medical appointments and determines patient eligibility for services from phone calls secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointments and appropriate access to care timeframes during the allocation of standard appointment types. Conduct patient intake cancellations rescheduling and followup appointments.
- Maintains appointment schedules using a government computer system Composite Health Care Systems (CHCS) AHLTA or MHS GENESIS.
- Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May 17 be required to register patients not already in the computer system such as newborns.
- Maintains accurate and uptodate patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes freezing slots and TRICARE online usage) to facilitate maintenance of appointment slots rescheduling options or cancellation processing.
- Validates basic patient demographic information prior to booking appointments for patients. Makes required updates.
- Call patients or responds to secure messaging requests as needed to schedule reschedule and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instructions.
- Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
- May assist in the preparation of patient notices (telephonically or form letter formats) for appointment reminders noshows or reschedule/cancellations.
- Shall burn radiologic images onto a compact disc for outside requesting medical facilities external organizations and for patients requesting a copy of their images in accordance with standard operating procedures.
- Receive and electronically deliver telephone messages (tcons) to PCMs and/or clinic nurses by using the Government computer system standard protocols and individual clinic guidelines as needed.
- Submit a Monthly Report with Workload Statistics. Data shall be recorded by each clerk daily reported for the month and provided to the COR. Statistics to be reported in a monthly spreadsheet include the volume of appointments booked/rescheduled/canceled the volume of procedures booked/rescheduled/canceled the volume of telephone conversations entered into AHLTA the volume of telephone conversation callbacks performed the number of radiographic DVDs made for patients the volume of Unbooked Appointment Request reports (UARR) reviewed/booked the volume of current eligibility checks performed the volume of future eligibility checks performed and volume of OHI (Other Health Insurance) verifications performed.
- At least one clerk shall attend the Access to Care Meeting for central booking representation.
UNIQUE MILITARY HEALTH CAREDYDTEMD/PROCEDURED:
- Armed Forces Health Longitudinal Technology Application (AHLTA).
- Composite Health Care systems (CHCS) and/or MHS GENESIS.
- Defense Enrollment Eligibility Reporting System (DEERS).
Requirements:
- A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
- Education. High school diploma or General Educational Development (GED) equivalency.
- Experience. At least 6 months of experience in medical office scheduling.
- Must be a US Citizen.
About AAI:
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security development IT infrastructure supply chain management and other professional services such as system design and continuous improvement. AAI is a VA CVEcertified ServiceDisabled VeteranOwned Small Business (SDVOSB) SBAcertified Economically Disadvantaged Woman Owned Small Business (EDWOSB) and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia Montgomery AL Washington DC and Atlanta. Our website is https://aaionline/.
Our benefits include:
- Paid Federal Holidays.
- Robust Healthcare and Dental Insurance Options.
- 401a plan.
- 401k plan.
- Paid vacation and sick leave.
- Continuing education assistance.
- Short Term / Long Term Disability & Life Insurance.
Veterans are encouraged to apply
AAI does not discriminate in employment opportunities terms and conditions of employment or practices on the basis of race age gender religious or political beliefs national origin or heritage disability sexual orientation or any characteristic protected by law. Pending guidance from the Safer Federal Workforce employees may in the future be required to provide evidence of COVID19 vaccination or request and receive approval for a medical or religious exemption.
Employment Type
Full-Time
