Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As a Customer Success Manager you will take on clients after the completion of the implementation project and provide ongoing support and maintenance of SlicedHealth solutions to optimize revenue cycle processes in the healthcare industry. In this role you will assist crossfunctional teams to ensure the successful adoption of contract management business analytics and price transparency solutions provide ongoing support and contribute to process improvements. This position requires an understanding of healthcare revenue cycle management familiarity with contract management principles and strong communication organizational and technical skills to support clients post golive effectively.
Responsibilities:
- Demonstrate effectiveness of SlicedHealth products by communicating value & results assisting clients with system questions issue resolution and maintenance of solutions.
- Provide ongoing support for contract management systems by assisting with issue resolution new data connection setup system maintenance and user support.
- Support endusers by providing training and education on contract management system functionality best practices and process improvements to ensure successful system adoption.
- Support crossfunctional teams including revenue cycle finance legal and IT by gathering requirements and assisting in the development of strategies to optimize SlicedHealth solutions.
- Work closely with IT and vendor partners to help troubleshoot and resolve technical issues related to SlicedHealth solutions.
- Assist with regular audits to ensure data accuracy contract compliance and system integrity.
- Stay informed about industry trends and best practices in healthcare revenue cycle management contract management price transparency and related technologies.
- Participate in projects and initiatives related to revenue cycle optimization contract negotiation and process improvement efforts.
Responsibilities:
- Minimum of 35 years of experience in healthcare revenue cycle management contract management or related field.
- Minimum 25 years of experience in customer success or account management.
- Bachelors degree in healthcare management business administration or related field.
- Strong understanding of healthcare revenue cycle processes including contract negotiation reimbursement and claims management.
- Proficient in data analysis reporting and visualization tools.
- Excellent communication skills both written and verbal with the ability to communicate complex concepts to technical and nontechnical stakeholders.
- Project management skills with the ability to manage multiple tasks and deadlines simultaneously.
- Ability to work independently and as part of a team with a high degree of selfmotivation and initiative.
- Knowledge of regulatory requirements related to healthcare contracts such as HIPAA and Stark Law is preferred.
- Price Transparency regulations compliance experience is preferred
- Prior CSM experience in a SaaS Company is preferred.
- Ability to adapt to changing technology and industry trends and continuously improve skills and knowledge in contract management and revenue cycle optimization.
Employment Type
Full Time
