Customer Success Manager

Reporting to the Manager Customer Success this is a pivotal role which involves partnering with the wider business to drive behavioural change adoption and sustainable growth of product usage across all customers in ANZ.

Based in the North Sydney office you will work closely with Sales and the wider Customer Success team and more broadly with the Sales & Service Product ComEx Marketing & Strategy functions. Your understanding of recruitment systems processes and SEEK product knowledge will enable you to position yourself as a trusted advisor to clients at scale uncover common sourcing and recruitment challenges and educate customers on our products. 

Using data you will draw insight on common problem areas and identify where there is opportunity to drive further product adoption or remove retention risk. This role is a key channel of feeding product insights back into SEEK.

Key responsibilities

• Facilitate training and consulting sessions with leaders teams & individuals through webinars & facetoface workshops where needed.
• Use your analytical skills to identify problem areas and create strategies to increase product awareness product adoption and retention at scale
• Manage multiple internal relationships across the business to ensure our online solution is uptodate and reflects current business offerings
• Use your understanding of the key drivers of behavioural change and human interaction and engagement via online services to create audience engagement
• Work closely with the business to identify content needs and provide feedback through to the SEEK Product teams to develop solutions
• Continuously maintain a deep understanding of our product solutions to be the subject matter expert.

Qualifications :

• Demonstrated experience in facilitation of group training sessions & onetoone consulting to achieve strategic business outcomes for clients
• Proven track record of building strong client and internal stakeholder relationships across all levels within an organisation plus managing senior stakeholder expectations Effective communication skills with the ability to influence & drive behavioural change
• Understanding of endtoend recruitment processes HR technologies talent acquisition and candidate sourcing challenges a background in Human Resources or Recruitment would be highly regarded
• Ability to analyse data derive insights into solutions and use that for the purpose of continuous improvement & creative innovation in a constantly changing marketplace
• Understand the key drivers of behavioural change and human interaction and engagement via online services.

Additional Information :

At SEEK we offer:

• Annual Performance Bonus Plan
• Support of flexible working including a mix of office and work from home days depending on your role.
• Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days as well as the opportunity to purchase additional leave
• Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners.

At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with diverse backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable mindset but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond please advise us and we will be happy to assist.

For this role only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

Remote Work :

Yes

Employment Type :

Fulltime