IT Agent
IT Agent
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Job Description
Are you ready to power the future
At SolarEdge (NASDAQ: SEDG) were a global leader in smart energy technology with over 4000 employees offices in 34 countries and millions of installations worldwide.
Our innovative solutions include solar inverters battery storage backup systems EV charging and AIbased energy management. Were committed to making clean green energy the primary power source for homes businesses and beyond.
With the growing demand for electricity the need for smart clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment covering everything from research and development to production and customer supply. Work with talented colleagues tackle exciting challenges and help create a sustainable future in an industry thats always evolving and innovating. Join us and be part of a company that values creativity agility and impactful work.
**This position requires working in night and weekend shifts.**
What will you be doing
- Serve as the first point of contact for customers seeking technical assistance.
- Perform troubleshooting and provide the best solution based on the issue and details provided by customers
- Install and setup endusers workstation environment
- Direct unresolved issues to the next level of support personnel
- Document and Record events/problems and their resolution in logs and KBs
- Followup and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on internal procedures
- Ensure the network infrastructure is functioning correctly and troubleshoot any connectivity issues
Country:
India
City:
Bangalore
Requirements :
- Minimum of 35 years of IT Support experience using enterpriselevel Help Desk/IT ticketing system.
- MCSA/MCSE/ MCTP/ CCNA course an advantage!
- Experience in working with Microsoft Active Directory Users and Domains environment ADFS
- Proven experience and problemsolving abilities in Microsoft Windows 7 10 O.S and MS Office version 365
- Experience with SharePoint OneDrive and other Microsoft Online Tools permissions and general administration.
- Experience working on Office 365 as super admin resolving the issues.
- Proven Experience in PC/Laptop imaging deployment and troubleshooting using SCCM
- Familiarity with clientbased VPN technologies and concepts.
- Handle incident end requests based on the site needs as well as remote.
- Ability to work independently and handle multiple and varied requests under pressure
- Highlevel English Read/Write
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
