Learning Development Consultant

We are recruiting for a L&D Consultant to facilitate people development through identification provision and delivery of a range of product technical and skillsbased training programs to PRT Client Services staff in order to ensure that the customer business and regulatory requirements of the department are satisfied.

What youll be doing:

• Defining developing and delivering a strategy that enables the business to maintain access to suitable trained and competent staff and is aligned to PRT Client Services strategy and vision
• Through liaison across the department identifying requirements and through liaison with Divisional and Group L&D functions ensure appropriate training material is produced arranged and delivered to a schedule gaining approval and sign off from the Management Team including delivery of skills product and technical application across the department ensuring alignment to L&G Group policies
• Delivering an appropriate range of training solutions to individuals or groups. This includes the delivery of Defined Benefit Pensions training and continuous professional development for all Client Services staff such as managing projects coaching feedback customer experience management development vulnerable customer and regulatory training
• Ensuring that the business has awareness of and is actively engaged in all Group and Divisional training opportunities as appropriate and that the business voice is represented at Divisional level to ensure the key strategic offering meets the business requirements
• Ensuring that all knowledge is embedded into standard practice and process for all individuals by liaising with and supporting the management team and Subject Matter Experts to ensure suitable support networks are in place during and after training delivery
• Documenting all team and individual records in the agreed format for internal regulatory standards of the Conduct of Business Sourcebook (COBS) and Training and Competence (TC) guidelines and produce Information on quality and training results for publication within the department to ensure visibility of training available and completed
• Supporting all In Team Business trainers in their preparation delivery and monitoring of successful intra and inter team training to ensure that all team members develop in line with expectation
• Designing and implement appropriate training regimes that give sufficient emphasis to the need for customers to understand that fair treatment and delivering good outcomes to them is central to the corporate culture

Qualifications :

We are looking for someone with previous exposure to training and development on teams the team cover customer services & complaints.

• CIPD Learning & Development qualification or equivalent demonstrable experience
• Understanding of defined benefit pension schemes and the way benefits are structured and administered in Defined Benefit schemes is beneficial
• Has knowledge of the following legislation and remains compliant: GDPR Financial Crime Complaints Consumer Duty Breach guidelines
• Has a strong understanding of the risks to the business and actively takes steps to reduce these risks.
• Highly customer focused and understands the need to maintain and improve relationships with both internal and external customers. This includes policyholders scheme members legislative bodies third parties and your colleagues within the whole of L&G.
• Clear written and verbal communication
• Ability to manage tight timescales prioritise own work or escalate if necessary
• Understanding and application of: Training Needs Analysis Design Delivery Evaluation
• Experience in producing MI for Training & Quality purpose
• Basic user experience in MS Excel Word and PowerPoint and Training database/TNA

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information :

Legal & General is a leading financial services group and major global investor named Britains Most Admired Company in 2023 for the second year running. Rated top in our sector and top for inspirational leadership we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.

If you join us youll be part of a welcoming culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If youre open to find out more wed love to hear from you.

Remote Work :

No

Employment Type :

Fulltime