E-commerce Operations Lead with French or Dutch all genders
E-commerce Operations Lead with French or Dutch all genders
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Job Description
We are looking for a dedicated and resultsdriven leader to join our Central Shop Operations team as a Shop Operations Lead for our online shops in France Belgium and the Netherlands. In this role you will lead a team of 10 Shop Operations Specialists ensuring the seamless of ecommerce operations while maintaining highquality standards in product activation promotions campaigns and website management. You will also play a key role in driving process optimization fostering knowledge sharing and enhancing operational efficiency across multiple markets.
Your Responsibilities:
- Lead coach and develop a team of 10 Shop Operations Specialists ensuring high performance and professional growth.
- Oversee all shop operations activities including task allocation and workflow management.
- Monitor team performance identify improvement areas and implement action plans.
- Ensure smooth of key processes such as product activation optimizing product descriptions assigning products to the right categories and managing banners landing pages and content pages.
- Collaborate closely with key stakeholders including the Campaigns Team Marketing Team Category Managers Optimization Teams and Business Process Outsourcing partners.
- Drive process optimization implement best practices and enhance operational efficiencies.
- Perform quality checks to ensure accuracy consistency and compliance with standards.
- Provide handson support during absences or periods of high workload to maintain smooth operations.
Qualifications :
- Fluent in French or Dutch and English (German is a plus).
- 23 years of experience in a related field ecommerce preferred).
- First leadership experience is highly valued.
- Strong marketing or commercial knowledge.
- Excellent communication and leadership skills.
- Strong problemsolving and organizational abilities.
- Ability to adapt to changing priorities and embrace new technologies and processes.
- Comfortable working in international teams.
- High attention to detail and a strong customer focus.
Additional Information :
With more than 1000 passionate professionals located across 10 European offices we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment collaborating with colleagues in different locations remotely.
Our benefits:
20 discount in our zooplus shop
Internal and external training
Team events
#LIHybrid 28 vacation days and days off on 24th and 31st of December
Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use
Want to know more Learn more about zooplus here and check out our LinkedIn Instagram TikTok and YouTube to get a glimpse into the zooplus culture.
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
