Operations Coordinator 2
Operations Coordinator 2
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$ 52800 - 79200
1 Vacancy
Job Description
Job Description Summary
Support role for Field Service team by ensuring firstclass service process on customer service contracts customer reporting install base data entry and data quality for assigned area. Verifies timely and accurate billing of customers for contract and noncontract services. Ensures quality and integrity of the customer IB details and coverage levels as they are entered into the system. Acts as liaison/point of contact for Field Service team with IT team for IB updates and coverage level corrections.GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into worldchanging realities and join an organization where every voice makes a difference and every difference builds a healthier world.
Job Description
General Ops Coordinator (OC) Roles and Responsibilities
- Tracks manages and measures IB accuracy to include monthly reporting and analytics support. (e.g. regulatory reporting standard IB related or Customer AdHoc requests).
- Drive the overall of the GEHC customer service contract loading into all applicable processes including additions deletions and modifications to existing contracts (e.g. field communications verification along with contract submission prework).
- Assists team with timely and accurate billing of customers for contract and noncontract services.
- Work within all related systems Nuvolo Siebel and FX to manage and complete all work documentation.
- Gathers all service event records from vendors for all work submitted into the department including biomed and multivendor. Ensure record data is captured in proper system.
- Maintain install database and contractual entitlement accuracy by supporting field team and external customers via phone and email.
- Work closely with field service field sales and service and commercial solutions to resolve technical and processrelated issues and provide support for timely resolution of invoicing disputes.
- Effectively manage and prioritize various projects with minimal supervision.
Endoscope Service Coordinator Roles and Responsibilities
- Open and/or Receive Service Records from customer
- Dispatches Scope Repair to select vendors
- Manage communication process (provide RMA and instructions) to clinical staff
- Coordinate loaner devices when needed
- Track and complete associated paperwork & billing where necessary
- Manage exchange process for retiring and adding devices to inventory and contract
Qualifications :
- BS or BA degree and demonstrated process management experience
- Or an AA degree and 2 years experience in process management
- Or 4 years process management experience.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
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For U.S. based positions only the pay range for this position is $52800.00$79200.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills qualifications experience and location. In addition this position may also be eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package including not but limited to medical dental vision paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment professional development challenging careers and competitive compensation. GE HealthCare is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Required Experience:
IC
Employment Type
Full-Time
