Senior Business Analyst
Senior Business Analyst
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
We are seeking a seasoned Senior Business Analyst to act as a strategic liaison between our clients and internal teams driving the design and delivery of innovative operational solutions. This customerfacing role requires a proactive leader who can translate complex business needs into actionable requirements manage stakeholder expectations and ensure flawless project across global regions.
Key Responsibilities:
Engage directly with clients to gather analyze and document business requirements for technologydriven solutions (e.g. CRM Custom Solutions Project management tools)
Design functional solutions and prototypes ensuring alignment with client goals and operational efficiency targets.
Conduct product demos and secure stakeholder buyin during presales and implementation phases
Collaborate with development and operations teams to translate requirements into technical specifications.
Lead requirement workshops UAT sessions and change management efforts with clients across regions like India and Mauritius
Monitor project progress identify risks and implement mitigation strategies to ensure ontime delivery
Provide postimplementation support resolving client escalations and optimizing solutions based on feedback
Requirements
Qualifications:
Bachelor s degree in Business IT or related field; MBA or equivalent is a plus.
46 years of experience as a Business Analyst with at least 3 years in a customerfacing role.
Proven expertise in solution design and requirement gathering for tools like Zoho Power BI or similar platforms.
Strong communication and presentation skills with experience managing senior stakeholders.
Handson knowledge of Agile/Waterfall methodologies and project management principles.
Ability to travel onsite for client meetings or UAT as needed.
Detailoriented decisive and adept at working under pressure.
Benefits
Bachelor s degree in Business, IT, or related field; MBA or equivalent is a plus. 4-6 years of experience as a Business Analyst, with at least 3 years in a customer-facing role. Proven expertise in solution design and requirement gathering for tools like Zoho, Power BI, or similar platforms.
Education
Bachelor s degree in Business, IT, or related field; MBA or equivalent is a plus. 4-6 years of experience as a Business Analyst, with at least 3 years in a customer-facing role.
Employment Type
Full Time
